why i cant download cities skylines 2 on my notebook?

Hi Simon Lexa，



Welcome to Microsoft Community.



There could be several reasons why you are unable to download Cities Skylines 2 on your notebook and encountering the error code "0x8007007e" when installing the gaming service. Here are a few troubleshooting steps you can try:

1. Check system requirements: Ensure that your notebook meets the minimum system requirements for Cities Skylines 2. Verify if your device has sufficient storage space, meets the required processor and RAM specifications, and has a compatible operating system.
   
2. Update Windows: Make sure your Windows operating system is up to date. Go to Settings > Update & Security > Windows Update and check for any available updates. Install any pending updates and restart your notebook.
   
3. Check for conflicting software: Some security software or firewall settings may interfere with the installation process. Temporarily disable any antivirus or firewall applications and attempt to install the gaming service again. Remember to re-enable the security software after installation.
   
   Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed.
   
4. Verify download source: Ensure that you are downloading Cities Skylines 2 from a legitimate and authorized source. Obtain the game from official platforms such as Steam or the official website of the game developer.
   
5. Repair or reinstall Gaming Services: If you have already downloaded the gaming service and are encountering an error during installation, try repairing or reinstalling it. Open the Start menu, search for "Apps & Features," locate the gaming service in the list of installed apps, click on it, and choose the options to repair or uninstall. Afterward, attempt to reinstall the gaming service.
   
6. Contact support: If the issue persists despite trying the above steps, consider reaching out to the official support channels of the game or gaming service. They will be able to provide specific guidance and assistance in troubleshooting the problem.
   

Remember, it's always a good idea to ensure you download games and related services from trusted sources to avoid encountering issues and potential security risks.



Thank you for your patience and understanding, if you have any questions, please feel free to leave us a message.



Best regards

Brandon | Microsoft Community Support Specialist

This perfectly explains why I couldn't play cities skylines anymore. Thanks

Cities Skylines: 2, Mods are from the Official Website of the Developer, Paradox.

No nothing has downloaded and nothing is in ready to install and the page for the City Skylines-Season Pass 2 says that it does indeed work with the version of the game I own, I have just requested a refund

Hi XBF Javier R ,

Thanks.I got, i just have
Cities: Skylines - Natural Disasters not Cities: Skylines - Xbox
One Edition, to make it work i need to purchase Cities: Skylines - Xbox
One Edition...