Why i can't download any gamepass in my xbox ?

Hi Kuro, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, access your subscription page and check the status, verify if it's active:

https://account.microsoft.com/services/

In case it isn't, look for the activation in your Transaction History.

Sign in here:

https://account.microsoft.com/billing/orders?period=AllTime&type=All

Copy the order number and contact Xbox Support.

Please enter this link:

https://support.microsoft.com/home/contact

Then, follow these steps:

Type in your query: "Subscription"

Click on Get Help.

Scroll down the page and click on Contact Support.

Select your "Other Products" and "Manage my subscription" > Confirm.

Select Chat with support agent > Confirm > Start Chat.

I hope this helps.

Hi, I'm having trouble with installing the legendary edition of the mass effect trilogy. When I begin the download the EA app opens asking me to sign in. After I sign in to the EA app I check the download on the gamepass app and it keeps on pausing without my input, I try and resume the download by clicking the resume option and the same thing happens again and again, the download just pauses it's self and I can't make any progress with the install.

Is there any information as to why this is happening? I can download other games on other apps for example steam and Epic just fine but not Gamepass.

and why i can't download my gamertag for any console?????

Hello there!

Please try the steps provided on this link, if you have not tried them yet: Troubleshoot game installations on a Windows 10 device | Xbox Support.

If the issue persists it would be best to contact our support for further assistance Contact us | Xbox Support.

Clearing the cache did not work I don't understand why I can't download my game I bought it there shouldn't be any problems, that don't make any sense to buy a game and you cant even download it there is nothing wrong
with the USB and there is over enough space why can't I access my game.