Why I can’t add a friend

Hello Rondo1715 Smith,



Greetings!



Thank you for posting in Microsoft Community.



Based on the description, you are unable to add or accept friend request while playing on Xbox Console. Let us check and see on what we can do to help resolve your concern in a timely manner.

It is possible that your online safety and privacy settings to add friend is not set to allow or your account is being managed by parent or organizer of Xbox Family settings app. It is also possible that your Network Address Translation (NAT) type is strict or not open. We are going to check it through by following some steps. Note: If your account is a child account, only parent and organizer of Xbox family settings app can change the settings. You can only see the settings.

To enable adding and removing friends. This is for account managed by parent or using a child account. If using an adult account, sign in your own Microsoft account to the link provided.

1. Log in to  https://account.xbox.com/settings  with the parent’s Microsoft account.
   
2. Click the child account's profile.
   
3. In the navigation tabs click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
   
4. Select Allow for You can add friends
   
5. Press Submit.
   

To enable chat for people not on the child's friends list:

In the table header:

1. Click Privacy
   
2. Select Others can communicate with voice, text, or invites.
   
3. Select Friends or Everyone then click Submit.
   

To allow account creating and joining clubs and multiplayer games:

• Log in to https://account.xbox.com/settings with the parent’s Microsoft account.
  
• Click the child account's profile.
  
• In the navigation tabs, click Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety
  
• Select Allow for You can create and join clubs, and You can join multiplayer games.
  
• Then click Submit
  

For your reference, see: Manage a member’s content in the Xbox Family Settings app | Xbox Support

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Rondo1715 Smith,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).



Thank you for your understanding.



Respectfully,

Hi IT, this is Manuela. I'm an Independent Advisor ready to assist you with this

I'm sorry to hear that you're not able to add friends in your console
Can you tell me what procedures you tried to fix this?

In the meantime try to perform a physical power cycle disconnecting the power cable

"Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn it on."

You can find the same steps in the article below
https://support.xbox.com/help/hardware-network/...

Hi! My name is Ben an Independent Advisor and a fellow member in the community. Hope you are doing well!

Can you tell us what platform are you having issues with and what steps have you tried so far? Since it is working via Xbox app, it could be on the device specific issue only.

For Xbox consoles, I suggest to try removing and adding your profile first but make sure to take note of the email address you are using for your gamertag. Here is how to remove and add your profile for reference https://support.xbox.com/en-US/help/account-pro...

After adding your profile back, try to restart your console by turning it off and unplugging as well from the power supply for 3-5 minutes. Then plug it back and turn it on and see if there are still problems.

I hope this helps somehow. Feel free to post back if there are still issues and we will try with the best of our knowledge to offer assistance.

Kind regards,

Ben

Hi there,

We appreciate you reaching out to us with this issue. For this issue, we recommend checking on your cellphone or a PC if the app is showing that you're still following your friend. On your console, let's try refreshing your profile by
removing it and adding it again. These steps should help with this issue.