Why I can't access my full games library on my Xbox one

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, are you getting an error?

Also, what is the exact issue that you're experiencing in accessing your full games?

Yes there are more than one account on the console but I own all of the games as the other accounts are family accounts and all games get installed under my account. The only Games I have hidden are 5 Demo games which I have noted under the Hidden Games
element.

But none of that would explain why there are 20 more games in the My Games and Apps section and yet there are 20 less in the Full Library section. Surely the Full Library should have more as is called the FULL Library, not Partly Full Library, or Nearly
Empty library.

Hello Starman4521,

Thank you for posting on the Xbox forums. We need a little bit more information to make sure we provide the correct solution. Are you using the Xbox One or an Xbox 360? If you are using the Xbox One, we recommend

power cycling the console by holding down the power button on the console. If this does not resolve the issue, we suggest

removing and adding the account back to the console. Be sure to let us know the results
Starman4521!

Whenever i go into my Full Library i’m constantly greeted with the “check back in a little bit were having trouble getting your stuff right now”. Why does this happen and how do i access my games or is this along with the tons of other issues this
console has just something i’ll have to put up with

I have had an Xbox 360 system for years and have purchased many games and been an xbox live gold member for years. I have multiple games (approx. 50) in my xbox 360 library and have not changed my account at any point in time. When I got an xbox one I
put my account information into it so that I could access and continue with my current xbox live gold account which I have always had. The xbox one did not connect to my xbox 360 online library of games that I had purchased in the past. I figured they were
not able to be accessed because they were not compatible with the new system but have not been able to access or even view them without going to my xbox 360 account on the actual console. My dilemma is, is there anyway that I can access my xbox 360 online
library with my xbox One or even access the xbox 360 online library via computer with my online xbox account as it doesn't let me access those games either.

Is it a setting that I need to change or what gives as I can't seem to figure it out?

Thank you!