Why have i stopped receiving security codes via text?

Discus and support Why have i stopped receiving security codes via text? in XBoX Accessibility to solve the problem; Last night i was setting up my new series x. when trying to play MW3, it would not connect, saying i needed game pass (which i have, i was playing... Discussion in 'XBoX Accessibility' started by Kab298, Nov 25, 2023.

  1. Kab298
    Kab298 Guest

    Why have i stopped receiving security codes via text?


    Last night i was setting up my new series x. when trying to play MW3, it would not connect, saying i needed game pass (which i have, i was playing gamepass games prior to this point). while trying to figure out what was going on, i was promtped time and time acount to go to microsoft.com/link and enter the code shown on screen. after doing this i was receiving security codes, some of which were showing as invalid when entered. suddenly, i stopped getting the texts with the codes so now i cannot log my profile in when using my series X. i cannot get thru to chat or request a call no matter what i try on the contact us form. i am not sure what to do. after having this console less than 24hrs, im ready to Office Space it and just move along. any suggestions?

    :)
     
    Kab298, Nov 25, 2023
    #1
  2. Tomm_A Win User

    Why have i stopped receiving security codes via text?

    Hello Kab298,



    Greetings!



    Thank you for posting in Microsoft Community.



    It appears that your having problem signing in your profile in your Xbox Series X due to having problem with the security codes that is not working. Let us work as a team to get to the bottom of this.

    If we may ask, are you using Microsoft Authenticator app to sign in your Microsoft account?

    For the meantime, we can try resetting your password by signing your Microsoft account through the account landing page. Open a browser in PC or mobile device and go this link: https://account.microsoft.com and sign in your Microsoft account. Let us know if you can sign in just fine.



    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,

  3. Tomm_A Win User

    Why have i stopped receiving security codes via text?

    Hello Kab298,



    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





    Thank you for your understanding.



    Respectfully,

  4. InCaudaVenenum Win User

    Security code

    Have you tried to receive the security code via alternative means: phone number tied to account (text vs phone call)
  5. Fuzionz xD Win User

    My Xbox live account was suspended...

    i have contacted why this happens as it will happen for 2weeks then stop eventually and make sure you have pass code activated on your account as it will reduce the chance of entering a code you received by text .

    please be assure that Microsoft Xbox has one of the best security protocol now to ensure all customers are safe from hackers and thus .

    thank you please reply back back if you encounter any more problem and we will reply back as one of us available
  6. ShagNasty718 Win User

    Xbox account swap with new email.

    Change your settings so your security code will be sent to your cell via text instead of Email. Account.live.com / overview / edit security info
Thema:

Why have i stopped receiving security codes via text?

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