Why have I not recieved my rewards credit?

Discus and support Why have I not recieved my rewards credit? in XBoX Rewards & Social to solve the problem; I have had 5000 credits since 11/18/2017 and it is supposed to be converted by the 30th of the month. It still hase not been converted. How long will... Discussion in 'XBoX Rewards & Social' started by oneKODIAK, Dec 3, 2017.

  1. oneKODIAK
    oneKODIAK Guest

    Why have I not recieved my rewards credit?


    I have had 5000 credits since 11/18/2017 and it is supposed to be converted by the 30th of the month. It still hase not been converted. How long will take to convert or when will it be converted?

    :)
     
    oneKODIAK, Dec 3, 2017
    #1
  2. leelee2k12
    leelee2k12 Guest
    I haven’t received my reward for the November game pass goals

    I have played 5hours and not recieved my reward
     
    leelee2k12, Dec 3, 2017
    #2
  3. Herbiemb
    Herbiemb Guest
    reward items missing

    i used my vip gems on the reward page to collect MyVIP Vault 5,000 Rewards Credits x 2

    but ive not recieved them why not ive waited 6 days now

    help
     
    Herbiemb, Dec 3, 2017
    #3
  4. Smwutches
    Smwutches Guest

    Why have I not recieved my rewards credit?

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
    So yours would be scheduled to deposit with the first deposit of this month.
     
    Smwutches, Dec 3, 2017
    #4
  5. XBLRewards8
    XBLRewards8 Guest
    Hello oneKODIAK,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since your Credits were not pending until the 16th, they will be a part of the mid-December deposit.
     
    XBLRewards8, Nov 3, 2018
    #5
  6. XBLRewards8 Win User

    Why have I not recieved my rewards credit?

    Hello oneKODIAK,

    Pending Credits require one deposit cycle to process. A general rule of thumb is Credits pending on the 1st through 15th will be deposited in the end of month deposit. Credits pending on the 16th through the 31st will be deposited in the mid-month deposit
    the following month. Since your Credits were not pending until the 16th, they will be a part of the mid-December deposit.
  7. Smwutches Win User

    Why have I not recieved my rewards credit?

    Credits are scheduled for deposit based on when you get to 5,000 pending credits. If you get to 5,000 between the 1st and 15th, they are deposited by the 30th. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month.
    So yours would be scheduled to deposit with the first deposit of this month.
  8. PAWxx1963 Win User

    Xbox Rewards "Deposited"

    Those are for gems which are not the same as rewards credits.
    So what are the gems? As in the email it states that they will be transferred across to microsoft reward credits. I thought it had some affect on the rewards I recieve?
  9. XBLRewards8 Win User

    Have not recieved my Xbox Rewards Credits yet....

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  10. Smwutches Win User

    Have not recieved my Xbox Rewards Credits yet....

    They would be scheduled for the deposit on April 12.

    Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 pending. So if you get to 5,000 between the 1st and 15th, they are deposited at the end of the month. If you get to 5,000 between the 15th and 30th, they are deposited
    by the 15th of the next month.
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Why have I not recieved my rewards credit?

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