Why have I not received my refund yet?

I have asked for a refund several days ago and its almost been two full weeks of not getting a refund!!

There should be no hold up on the refund since it was an accidental purchase made by my son, please revert and refund the payment that has been approved several weeks ago

So im confused. Did you request the refund several days ago or 2 weeks ago? Just asking since you mention both several days and 2 weeks so a little contradictory.

Hi Cherri, I’m Ryan.

You should’ve received an email confirming the status of your refund request, and you can always reply to that to ask for an update.

Otherwise, you would need to contact support directly:
https://support.xbox.com/contact-us

Here to help.

Please check yoir statements

Sometimes refunds comes when you aren't looking and takre away by other things

And sometimes it can take upto 30 days it depends on yoir card holder aggreement it may not show up till the next billing cycle

Depends on the payment option you used

If xbox balance then itwouldve been instantly

If you used a creditcard there is a reason why it says canceled

Because your pre-order was canceledd

And since you canceled in Feb you don't get a refund for two reasons

One you were never charged as per pre-order policy

They DONT charge creditcards till 10 days before launc

Neir replicant is launching today not in feb

Since neir replicant isn't even out yet you weren't even close to the 10

If you used account credit to pre-order your game, your balance will be taken immediately. If you used a credit card or split your payment between credit card and account balance, you’ll be charged around 10 days before the game launches.

So if you owe a balance for other stuff you are just going to have to pay your minimun

I have been denied a refund. The reason stated was that I had already received a refund. Yet it wasn't for this item it was for another item purchased the same day by accident.

I have informed my bank and they are working to handle the dispute. Why is it that Microsoft does not wish to refund me for an accidental purchase?