Why have I been sent a out of warranty Series 2 Elite controller after sending mine for...

Discus and support Why have I been sent a out of warranty Series 2 Elite controller after sending mine for... in XBoX on Consoles to solve the problem; Hey, So I'm struggling to reach support as all the links don't work for me and say "try again later" whilst signed in with my account. I sent my... Discussion in 'XBoX on Consoles' started by Ben Homewood, Mar 8, 2023.

  1. Ben Homewood
    Ben Homewood Guest

    Why have I been sent a out of warranty Series 2 Elite controller after sending mine for...


    Hey,

    So I'm struggling to reach support as all the links don't work for me and say "try again later" whilst signed in with my account.

    I sent my controller off as there was an issue with the D-PAD. I have had 0 correspondence regarding replacement etc and today found the replacement next to my bin on the street...

    I then opened the box and was greeted with a dirty scuffed controller (not at all the same condition) I then went to add the serial number to check the warranty and to my shock It expired in January?

    The controller I sent had a different serial number and was valid until October 2023.

    Unsure what to do as if I have another issue I surely can't get this replaced?

    Any thoughts would be great! Cheers.

    :)
     
    Ben Homewood, Mar 8, 2023
    #1
  2. Suitch Win User

    Warranty help with Elite 2 Halo infinite edition

    Can we get ahold someone who can answer this for certain? I am also having an issue with my right thumbstick and this is a very expensive, and DIFFERENT product from a normal Elite Series 2 controller. If Microsoft/Xbox can't warranty the specific sku, then why is there even a warranty in the box at all? If they were to send a regular Elite Series 2 back after a Halo Infinite version is sent in, then they would be performing a scam--not a warranty service.
  3. soulflyr Win User

    Who to contact, I received a defective XBOX Elite 2 replacement

  4. SpiralOut46and2 Win User

    My series 2 elite controller analog sticks are swaying upward

    Is your controller still under warranty? If so, yes I would get it sent in as soon as possible for repair. Unfortunately, there has been many problems with the Elite Series 2 controller such as this. Best of luck.
  5. The Deagnos Win User

    Elite Controller V2 And Hair Trigger Lock Sleeves coming off Again!!

    I have had an Elite Series 2 Controller for about two months now, I'm sorry to see that you are having issues with it. I have not experienced any trouble in mine, however.
    You'll start to find problems after the warranty expires
  6. GTR_OY Win User

    UPS delivery germany

    Same here.

    Sent mine on 28/05 and it was delivered on 02.06. I guess its just a waiting game.

    Out of interest why have people sent their controllers in for repair? I sent mine in because the RT tigger started developing a sticky press, that was my second series 2 controller to do that.
Thema:

Why have I been sent a out of warranty Series 2 Elite controller after sending mine for...

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