Why have been locked out of games I have paid for?

I have tried this I've been on the phone with Microsoft support that walked me through this and have had no luck getting any further

Hi Josh! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration. Don't worry, I will help you get this sorted out.

Microsoft accounts are usually locked if the account holder has violated the Microsoft Services Agreement. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons:

1. Microsoft forbids the use of our services for:

a. Malware: Sending intentionally unwanted or harmful code or software.
b. Phishing: Stealing private information from others by tricking or spoofing them into providing it.
c. Interfering with, harming, or spoofing Microsoft networks, services, or other systems.

2. Spam takes many forms. Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content.

I understand that you have tried several times to recover your account. Have you tried filling out an Account Reinstatement form? If not, please go to this link:

https://www.microsoft.com/en-us/concern/AccountReinstatement/

Please refer to this link for more information:

https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

If the reply solved your problem, please give it an upvote or accept it as an answer.

Kind Regards,
Darhlene

If maybe you have any other question. I remain at your disposal

It's hard to tell what's going on.
Sorry for not be much helpful. it is limited to the links that I shared previously

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Ryan

Sorry to hear that you lost access to the account

When the recovery form is rejected these are the options that you have:

"Fill out the account recovery form again We recommend that you try filling out the account recovery form again. You can do this up to two times per day. Do this if you find more information or remember something else about your account that will help.

Create a new Microsoft account You can always create a new Microsoft account in the interim if you’re having trouble with the recovery request and try again later when you remember something new that might help.

Add security and recovery features to your new account If you decide to create a new Microsoft account we recommend you follow the guidance to add one or more additional security contact info methods to your account right away. Review and set up an alternative sign in methods, such as the Microsoft Authenticator app to use to sign into your account."

Source: https://support.microsoft.com/en-us/account-bil...

PS: Please don't share none of the information that you say. Here in the forums no one can modify / access / view account details due to privacy and security reasons