Why has my son been permanently banned?? His father spends lots of money on Vbucks and now...

Discus and support Why has my son been permanently banned?? His father spends lots of money on Vbucks and now... in XBoX Rewards & Social to solve the problem; Why is my 8 year old permanently banned? Can't EVER speak to a live person... What's going on here?? 64cd8fcd-2d7d-4313-8665-c3cb4513ffe5 Discussion in 'XBoX Rewards & Social' started by Rick D1, Mar 18, 2023.

  1. Rick D1
    Rick D1 Guest

    Why has my son been permanently banned?? His father spends lots of money on Vbucks and now...


    Why is my 8 year old permanently banned? Can't EVER speak to a live person... What's going on here??

    :)
     
    Rick D1, Mar 18, 2023
    #1
  2. Rostom L Win User

    Why has my son been permanently banned?? His father spends lots of money on Vbucks and now he is banned??

    Hi Rick!

    I am sorry to hear about what happened to your son's account. This is clearly not the situation I want you to be in. Just to set your expectation that here in forum and even a Microsoft Support won't be able to assist us in regard to Xbox enforcement actions or suspensions. This is being handled only by the Xbox enforcement team who work offline. We could only get in touch with them when we report a player or file a case review.

    I suggest that you sign in the parent account to https://enforcement.xbox.com/ so you can see your son's enforcement action details and apply for a case review.
  3. FearisThavirus Win User

    Why has my son been permanently banned?? His father spends lots of money on Vbucks and now he is banned??

    Hello, 👋

    Sorry to hear about your sons permanent suspension. When the Microsoft Enforcement team make a decision to permanently suspend any account, there is a thorough investigation where findings of community standards were clearly violated. they don’t take permanent suspensions lightly. That said, here are a few things to point out.

    • There will have been an email sent out tho the account’s email tied to the Xbox account from Microsoft that will have more detail along with a link to the users enforcement history page.
    • There should be an option to submit a case review tied to the suspension listed on the enforcement history page. This is the one chance you’ll get to present any concerns, proof or anything that might the enforcement team to reverse their decision.
    • Xbox support will not be able to have any influence over the decisions handled by the enforcement team.
    • Might I recommend some parental settings that you can check out and adjust your preference. On the Xbox home button pressed go to SETTINGS/ACCOUNT/PRIVACY&ONLINE SAFETY. There you can adjust the amount of exposure you kid gets from the internet. For example. One might find it appropriate to have all communications from other users who are NOT the 8 year old’s friends blocked. There is a wide selection of different settings to customize.
    If you have anymore questions or concerns please don’t hesitate to let us know and I’ll do my best to find you an answer. Good luck 👋
  4. Goth Vampirella Win User

    Child Spends $4.5K in Microtransactions, Parent Wants to Sue Microsoft

    4.5k isn't really a lot of money. Seems like the father just wants his 15 minutes to me. I wouldn't be surprised if his son is playing FIFA now.
    :p
  5. KindGryphon Win User

    My son has just spent £100 without my knowledge

    My son has bought Vbucks worth £100 without my knowledge, he’s already spent the vbucks on fortnite. Is there anyway I can get this back? :(
    If he already spend the bucks then no.
  6. Alexandre MOTTIN Win User

    L'achat vbucks via microsoft Store, n'apparaissent pas dans le jeu PC.[The purchase vbucks via microsoft Store, do not appear in the PC game.]

    Hi Ezra,

    Thanks for your answer, i asked the refund.

    But after, how can i refund my money from the microsoft account.

    I Bought XBOX and windows carte for my son "Marius" to put money on his microsoft account to buy Vbucks.

    Now i know it's not possible to buy Vbucks for windows, from the microsoft store, how can i refund my money from microsoft account.

    Because my son is very disappointed

Thema:

Why has my son been permanently banned?? His father spends lots of money on Vbucks and now...

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