Why has my series x suddenly slowed down with network connection?

AxlC21 · Nov 6, 2023

I’ll try to keep it short. I have a series x and I run it on xfinity 1200mb plan. Up until a week ago I was running smoothly with 15-18 ping on wireless. Suddenly I can’t play any games because my ping is jumping anywhere from 25-70ms with occasional spikes to 300+.

Everything else is running perfectly. Computers, other consoles, phones. PC games are running flawlessly. Even when I run a speed test through Edge on the same console it’s giving me a download speed of 130 and latency of 14.

I’ve done every network troubleshooting suggestion from Xbox with no luck and I can’t get any support other than the worthless virtual assistant. Literally anything helps I’m losing my mind.

:)

The_Last_DJ

Hello AxlC21! I'm Kris and I'd be happy to help you with your question.

Sorry to hear you are having issues. Has anything changed at all since it happened? Router updates anything like that?

AxlC21

Best I can do is hardwire to the extender (old house. No ports). I still get the problem on Xbox but my laptop is fine when hardwired

The_Last_DJ

Not sure if you tried but do you get the same issue if you connect with cable?

AxlC21

Everything is exactly the same. The only difference is at after having the problem for 4 days I fully reset my Xbox to see if that would help any. No luck

bralmo13

Hello AxlC21, my name is Brett. I am an independent advisor, happy to help you today.

Thanks for your reply. When you reset your console, did you try unplugging it as well?

Why has my series x suddenly slowed down with network connection?