Why has my account been permanently banned over a first time pfp suspension

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I apologize, but just a friendly reminder that for enforcement action there is a dedicated team that handles them which is the enforcement team. There is no direct contact with them, only by reporting and filing a case review.

To help you, I would recommend signing in to https://enforcement.xbox.com.

My suspension happened well over a month ago. It should've been gone by now, last time i got suspended was because of my pfp which got me banned permanently from the ambassadors program.

Edit: The Suspension was for 1 day

A permanent suspension means your account has been permanently banned from connected to the Xbox servers.

Sounds like it could be a console privilege suspension due to your brother being suspended multiple times.

Using a secondary account to avoid suspension on your main account is against the code of conduct so console privilege suspensions are issued to prevent someone from doing this.

This means all accounts on that console,old or new,will have the same restrictions as the suspended account until the suspension is over.

The other accounts will work on other devices.

Your brother most likely has a suspension at the moment which is why this has happened.

He would need to check on the enforcement site here

If it is a permanent ban then that's it,permanent console bans are never overturned.

Either way,console bans or suspensions can not be appealed.

If it is truly permanently banned, no. Once an account is banned you forfeit anything on the account and there's no way to sign into it to set your Home account. It's always best to set your own console as your Home account.

There has been a glitch with the suspension notifications though that has been telling everyone they are permanently banned when they're just suspended. So you may not be permanently banned.