Why has my account been locked?

Hi there! My name is Darhlene and I’m here to assist you. Can you please confirm which form you have filled out? Is it the reinstatement form? If yes, the reinstatement process request allows you to unlock a Microsoft account that is locked due to suspicious activity if the request was approved by Microsoft: https://www.microsoft.com/en-us/concern/AccountReinstatement I understand that it has been a few days since you filled out the form and until now there is still no reply. A Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down their response time. I also suggest checking your spam/junk folders in your email. Please refer to this link for additional information: https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 Kind Regards, Darhlene

Appreciate the response, and yes that was the form I filled out. I’ve checked junk/spam but there’s nothing.

Hi there! My name is Darhlene and I’m here to assist you.

Can you please confirm which form you have filled out? Is it the reinstatement form?

If yes, the reinstatement process request allows you to unlock a Microsoft account that is locked due to suspicious activity if the request was approved by Microsoft:

https://www.microsoft.com/en-us/concern/AccountReinstatement

I understand that it has been a few days since you filled out the form and until now there is still no reply. A Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down their response time. I also suggest checking your spam/junk folders in your email.

Please refer to this link for additional information:

https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Kind Regards,
Darhlene

Perfect. Now the team will analyze and give you an answer about the punishment.

Hi Derek

It says that it is currently under review.

The games appear to still be working but cannot talk to anyone through the X box.

Lucy

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Lucy, when a user is banned, there is an option to appeal this punishment.

In this way, the responsible team will analyze and verify if this violation was really confirmed.

We will check if it is possible to appeal to your account.

All the details regarding the ban are here, if it doesn't appear, just wait a while.

https://enforcement.xbox.com

You can try to appeal to this, through this link here, it's quite easy.

https://support.xbox.com/en-us/help/family-onli...

I remain at your disposal if you have any further questions.