Why has my account been locked despite not breaking any rules?

do you know why I can't change my xbox gamertag to despite it not breaking any rules

thanks

Hi there! My name is Darhlene and I’m here to assist you. Can you please confirm which form you have filled out? Is it the reinstatement form? If yes, the reinstatement process request allows you to unlock a Microsoft account that is locked due to suspicious activity if the request was approved by Microsoft: https://www.microsoft.com/en-us/concern/AccountReinstatement I understand that it has been a few days since you filled out the form and until now there is still no reply. A Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down their response time. I also suggest checking your spam/junk folders in your email. Please refer to this link for additional information: https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27 Kind Regards, Darhlene

Appreciate the response, and yes that was the form I filled out. I’ve checked junk/spam but there’s nothing.

Hi there! My name is Darhlene and I’m here to assist you.

Can you please confirm which form you have filled out? Is it the reinstatement form?

If yes, the reinstatement process request allows you to unlock a Microsoft account that is locked due to suspicious activity if the request was approved by Microsoft:

https://www.microsoft.com/en-us/concern/AccountReinstatement

I understand that it has been a few days since you filled out the form and until now there is still no reply. A Microsoft Online Safety support agent will review it and contact you by email. Please do not submit additional requests, as this may slow down their response time. I also suggest checking your spam/junk folders in your email.

Please refer to this link for additional information:

https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Kind Regards,
Darhlene

The amount of years you have been giving them cash and helping them is irrelevant. If you break the rules, you will get punished just like anyone else. You don't get special treatment just because you have given them money for 'X' amount of years.

Go to https://enforcement.xbox.com for details regarding Xbox bans & such.

If your Microsoft account has been locked, you will need to go here. https://support.microsoft.com/en-us...n-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Perfect. Now the team will analyze and give you an answer about the punishment.