Why has live support chat been abolished and replaced with the useless ai assistant

Hi there,

Did you go over the steps listed by Amber above? Requesting a callback from a live support agent is only given as a contact option based on certain pathways you choose in the support portal from

https://support.xbox.com/contact-us. If you are still having trouble getting to the contact option to request a callback then try this pathway:

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

I hope this helps.

Yes after jumping through the a.I assistant's hoops it prompts you to speak to a person as a click able option. In which it then returns you to the support home page creating a loop. Instead of furthering the request to a person like the option specifies.

Hi FoeHammerXL,

Thanks for reaching out to us here in the forums for this issue. If you would like to speak directly to a member of our support team, it is recommended that you request a call back.

When you go to Contact Usto request a callback, follow these steps:

• Step 1 ----select Xbox One
  
• Step 2 ----select no thanks, then select your applicable category
  
• Step 3-----gives some troubleshooting or help tips, select "Show contact options"
  
• Step 4 ----select request a call from support
  
• 
  

Once they call, explain the issue and they will be able to help you. If the options you chose do not give you the option for a call back, then simply try different combinations until you do get it. I do apologize about this,
but we are currently streamlining that particular feature so it may take a couple of tries.

I hope this information helps. Just remember, if you have any issues, we here at the forums would be more than glad to assist you with them if possible.

The UK support number is freephone. 0800 587 1102.

Support chat has not been abolished. You just have to say no, thanks to the virtual assistant option and you will be given other options to contact support. If you don't see support chat listed, changed your topic.