Why has live support chat been abolished and replaced with the useless ai assistant

Discus and support Why has live support chat been abolished and replaced with the useless ai assistant in XBoX Accessibility to solve the problem; Microsoft/xbox one sole redeeming feature in this day and age was its 24/7 live customer support. Why was this abolished? Making it damn near... Discussion in 'XBoX Accessibility' started by FoeHammerXL, Dec 8, 2018.

  1. FoeHammerXL
    FoeHammerXL Guest

    Why has live support chat been abolished and replaced with the useless ai assistant


    Microsoft/xbox one sole redeeming feature in this day and age was its 24/7 live customer support. Why was this abolished? Making it damn near impossible to make contact with your support team. Calling the support line in the uk garners a £3.60 per minute
    fee with a connection charge of £3.60, meaning a 5 minute call to listen to hold music puts the customer £21.6 out of pocket, to top it off the live support feature if there is one at all its neigh on unreachable. funneling me from a virtual assistant back
    to support home page. please microsoft email me i would like to speak to a member of your support team

    :)
     
    FoeHammerXL, Dec 8, 2018
    #1
  2. XBF Diego M Win User

    Why has live support chat been abolished and replaced with the useless ai assistant

    Hi there,

    Did you go over the steps listed by Amber above? Requesting a callback from a live support agent is only given as a contact option based on certain pathways you choose in the support portal from

    https://support.xbox.com/contact-us
    . If you are still having trouble getting to the contact option to request a callback then try this pathway:

    1. Contact us here
    2. Select My account
    3. Say No thanks to the virtual agent
    4. Select Error Messages and codes.
    5. Select show contact options and go to step 4
    6. Select request a callback from support

    I hope this helps.
  3. FoeHammerXL Win User

    Why has live support chat been abolished and replaced with the useless ai assistant

    Yes after jumping through the a.I assistant's hoops it prompts you to speak to a person as a click able option. In which it then returns you to the support home page creating a loop. Instead of furthering the request to a person like the option specifies.
  4. XBF Amber M Win User

    Why has live support chat been abolished and replaced with the useless ai assistant

    Hi FoeHammerXL,

    Thanks for reaching out to us here in the forums for this issue. If you would like to speak directly to a member of our support team, it is recommended that you request a call back.

    When you go to Contact Usto request a callback, follow these steps:

    • Step 1 ----select Xbox One
    • Step 2 ----select no thanks, then select your applicable category
    • Step 3-----gives some troubleshooting or help tips, select "Show contact options"
    • Step 4 ----select request a call from support


    Once they call, explain the issue and they will be able to help you. If the options you chose do not give you the option for a call back, then simply try different combinations until you do get it. I do apologize about this,
    but we are currently streamlining that particular feature so it may take a couple of tries.

    I hope this information helps. Just remember, if you have any issues, we here at the forums would be more than glad to assist you with them if possible.
  5. The Viral Cyrix Win User

    Why has live support chat been abolished and replaced with the useless ai assistant

    The UK support number is freephone. 0800 587 1102.
  6. Smwutches Win User

    Why has live support chat been abolished and replaced with the useless ai assistant

    Support chat has not been abolished. You just have to say no, thanks to the virtual assistant option and you will be given other options to contact support. If you don't see support chat listed, changed your topic.
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Why has live support chat been abolished and replaced with the useless ai assistant

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