Why even bother having support staff when they are completely unhelpful?

Please tell me how this kind of response is acceptable. Was I even talking to a human being?

[table][tr][td]info: The current average wait time is 1 minutes.info: Privacy Statement You are now chatting with 'Marco P.'.Marco P.: Hello, thank you for contacting Xbox Customer Support. My name is Marco P.. Please give me 2-3 minutes to review your question.Marco P.: Hello Brandon! how's your day going? I hope you're doing great! despite this issue that you currently having.Brandon: GoodMarco P.: That's good to hear. may I know what happened?Brandon: I bought Season 6 of Game Of Thrones on my XBOX 360, and I got a confirmation email with my receipt for the purchase. However it shows 0 episodes available.Marco P.: Okay thanks for the info may I know when did you purchased Game of Thrones Season 6?Brandon: About 30 minutes to 1 hours ago.Brandon: Actually based on the email about 1 hour and 10 minutes agoMarco P.: I see. Just to make sure that everything will be taken cared of, may I have your Gamer tag and Xbox Live email to make sure that I am working on the right account?Brandon: ************Brandon: One moment on the gamer tag, want to make sure I have it rightBrandon: Should be "*****".Marco P.: I will be sending a code to the email address and phone number attached to your account. Once you received the code, kindly provide it to me. Thanks!Brandon: ****Marco P.: Awesome! The code worked. Please allow me 2 to 3 minutes while I review your account so that I will be able to provide you the information and the best possible solution for your concernMarco P.: Thanks for waiting. Brandon. May I know what are the things that you did here to solve your issue?Brandon: Tried turning the xbox on and off, and went back into the "Microsoft TV & Movies" section, and it still didn't show anything. I then logged into the "Films and TV" app on my Windows 10 PC and had the same problem, just shows 0 episodes.Brandon: I also logged onto microsoft.com with my phone and it also showed 0 episodes available.Marco P.: Okay thanks for the info. As we can do here we need to do some basic troubleshooting steps so we can isolate this issue further. Are you with your Xbox One console right now?Brandon: Xbox 360Marco P.: I see your Xbox 360 by the way.Brandon: Also yes I can be although it will be easier to troubleshoot on the PCBrandon: Using the Films and TV appMarco P.: MAy I know where did you purchased this GoT season 6? and may I have the web site link for it?Brandon: I already told you all of thisMarco P.: You purchased it on the console correct?Brandon: Yes, like I saidMarco P.: Please do this steps for me.Marco P.: To clear system cache, here are the steps:Marco P.: 1.Press the Guide button on your controller, go to Settings, and select System Settings.Marco P.: 2.Select Storage.Marco P.: 3.Highlight storage device (Hard Drive),and then press "Y" on your controller.Marco P.: 4.Select Clear System Cache.Marco P.: 5.When prompted to confirm storage device maintenance, select Yes.Marco P.: Brandon: I already told you, I can't see the episodes on my PC either.Brandon: Forgot about the XBOX, lets get them so I can at least watch them on my PCMarco P.: We need first to isolate this issue Brandon. And this is the only way we can determine a proper solution for your issue.Brandon: Please escalate the ticket to someone else, you are not helping me resolve the issue at all.Brandon: I want to watch them on my PC, troublshooting on the XBOX makes no sense at all.Brandon: It is the exact same account, and I can watch them on any Windows device.Marco P.: And I totally understand your point of view towards this case. As you mentioned earlier that you purchased this on Xbox 360 using the xbox live account under the gamertagMarco P.: **** and under the email " **** " so may I know if you can watch or see all of the episodes on Xbox 360?Marco P.: And as I can see here that the content license for the game of thrones season 6 is corrupted meaning this is the main issue why your devices is not showing up the episodes. So the best option that we can do here is to process you a refund on this purchase and you just need to re-purchase it again.Brandon: Yes, please do thatMarco P.: Processing it now.info: Your chat transcript will be sent to ***** at the end of your chat.Marco P.: Great news! I was able to process the refund on my end. The refund transaction will automatically reflect on your Microsoft Account within 72 hours and it will also reflect on your bank statement / financial institution within 1 - 2 billing cycles, this usually depends on the bank on how long it will take to reflect.Marco P.: So you can now immediately purchase the Game of Thrones Season 6 right now.[/td][/tr][/table]

:)

 

I want my original gamertag back (Taffy)

Ofcource they are - that is why people want them.

But wait till Support staff come around to address the problem you are having and see what they can offer you for help.

 

My trouble with X Box Live

I am not an Xbox support staff member, but Miss Portia and Mister Gwyther both are.

If you take a look at the "level" on the gamertags, you will notice that yours and mine are both numbers. They indicate that we are regular Xbox user. In both of their gamertags, you will notice that it is NOT a number, it's a letter "S". That is only given
by Xbox to their own Xbox Support staff. If they are not Support staff, they will have a number there, like us.

Here's what the levels are:

• 0-9 = A regular user
• M = Forum Moderator
• V = Microsoft MVP
• X = Xbox staff member
• S = Xbox Support Staff Member

You should also note that anybody who impersonates Xbox staff or Xbox Support staff will be given a permanent instant ban from Xbox Live. They are NOT impersonating.

 

Yes you were talking to a human being that was just trying to do his job and proceed with the troubleshooting steps before reaching conclusions. I suggest you to be more collaborative in the future when you reach the chat support.

 

Hey there MechBFP,

In many cases the provider of the content usually will wait until after the shows have aired and post the content in bulk. We couldn't speculate on all providers, but you can learn more and ask any questions you may have about this in the Movies and TV questions
and answers page
HERE.

We appreiciate your understanding.