Why doss my RT and X not work in roblox games

Hi Mr,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you are having issues with your controller. Are you only having this issue when playing Roblox or all of your games are affected?

As part of our initial troubleshooting, please power cycle your controller: Press and hold the Xbox button for 5-10 seconds until the controller turns off. Wait a few seconds, and then press and hold the Xbox button again to turn the controller back on.

In addition, kindly make sure that you have the latest firmware updates installed:

Connect the controller directly to your console or Windows device using a USB-C cable (or USB to micro-USB cable for Xbox One controllers).

If the controller works properly with a cable connection, continue to the next step.

If your controller turns on when connected with a cable, try updating the controller firmware:

On a Windows PC, you can do this by installing the Xbox Accessories app from the Microsoft Store, and then connecting the controller while the app is open.

On an Xbox console, press the Xbox button to open the guide and then select Profile & system > Settings > Devices & connections > Controllers & headsets. Select “…” under the controller that you're troubleshooting to check the firmware status.

If you're unable to update your controller, visit:

https://support.xbox.com/help/hardware-network/...

Another tip is to clean your controller

Dust and debris can build up inside the controller and affect the electrical components. You can try cleaning the controller with isopropyl alcohol, cotton buds, and a hair dryer.

If you've updated the firmware, tried to reset the controller but the RB and X are still not working, then your controller needs to be replaced. To set up a replacement order or check your controller's warranty status, go to:

https://support.xbox.com/help/hardware-network/...

Regards,

Alvaro

What about me? The store is claiming I don't own the games but my account does. Either LT +RT + X or LB +RB +x don't work

My pleasure. Have a nice day.

Whenever i play video games mainly racing games it will not work and im using a usb controller.

Never mind I fixed it

Hello!

I'm an independent advisor and a member of the Xbox Community.

I will be glad to help you.

I'm glad you solved your problem.

As a tip when you have problems with a controller, check that it is updated from the "Xbox Accessories" app.

Best Regards.