Why don’t my panels work?

Thank you for the information.

Next, kindly update your Xbox controller firmware, here's how:

(If it doesn't work with wired, try a wireless update)

For wired:

If you have one, plug the stereo headset adapter into the bottom of your controller so it can also get updates.

If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

Plug the included USB cable into your Xbox’s USB port.

For Xbox Series X, the port is on the front right below the Pair button . For Xbox Series S, the port is on the front left next to the Pair button .

For Xbox One X and Xbox One S, the USB port is on the front under the Power button.

For original Xbox One, the port is on the left side of the console, around the corner from the disc tray.

Plug the other end of the USB cable into the top of the controller.

Xbox Wireless Controller update screen

Connecting an Xbox Wireless Controller to update its firmware

Instructions to install the update should automatically appear. Follow the instructions, and don’t disconnect the USB cable while the update is in progress. The process can take up to 3 minutes.

If instructions to install the update don’t automatically appear, you can start the process manually. To do this, press the Xbox button  to open the guide, choose Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update. On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller. If it says “Update,” select Firmware version, and then follow the steps provided.

Things to keep in mind

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To resolve this, go to the Home screen and unplug the adapter. Then, plug the adapter into the controller.

You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

For wireless

All but the original Xbox Wireless Controller can take updates wirelessly without connecting with a USB cable. This controller has a small, circular 3.5-mm port on the bottom of the controller (controllers without this port must update via USB cable).

If you have a stereo headset adapter, plug it into the bottom of your controller so it can also get updates.

If you're using a stereo headset adapter, plug in a headset (a headset must be plugged in so the adapter will turn on).

Press the Xbox button  to open the guide, select Profile & system > Settings > Devices & connections > Accessories, and then select the controller you want to update.

On the Xbox Wireless Controller screen, select “…” to check the firmware version for your controller.

If it says “Update,” select Firmware version, and then follow the steps provided.

Things to keep in mind

The auto-detect feature of this update may not work immediately if you plugged your stereo headset adapter into the controller while downloading a system update, or while the console was turned off. To fix this, go to the Home screen and unplug the adapter. Then, plug the adapter back into the controller.

You only need to update your controller one time to use the stereo headset adapter. However, if you plan to use the stereo headset adapter with other Xbox controllers, you’ll need to follow this process for each controller. Additionally, check for new updates periodically as Xbox frequently ships new controller features and improvements.

Please take your time and let me know if it works.

For reference link: https://support.xbox.com/en-US/help/hardware-ne....

It has already been configured

Thank you for your response.

In order to fix this, kindly configure your Xbox Elite series 2 controller using the Xbox Accessories app on a Windows PC device, here's how:

To open the Xbox Accessories app on your console, press the Xbox button  to open the guide, select My Games & Apps> See all > Apps, and then choose Xbox Accessories.

To open the Xbox Accessories app on Windows 10/11, press the Start button , type Xbox Accessories or choose it from the list, and then sign in. If the app isn't installed on your PC, get it here:

Things to keep in mind:

The Xbox Accessories app is only available on Xbox consoles and Windows 10/11.

To configure the Series 2 controller, make sure your PC has the latest Windows updates:

In Windows 11, you decide when and how to get the latest updates to keep your device running smoothly and securely. To manage your options and see available updates, select Check for Windows updates. Or select Start > Settings > Windows Update.

The Xbox Accessories app won't detect your controller if you're using Bluetooth to connect to your PC. Connect your controller using Xbox Wireless, or plug the included USB-C cable into the back of the controller and plug the other end into your PC. For more info, go to: https://support.xbox.com/en-PH/help/hardware-ne...

Once you have configured your controller, kindly try to check your controller with the button mapping and see if it works on your console again.

Reference link: https://support.xbox.com/en-PH/help/hardware-ne....

Hey Cameron!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, may I know which platform are you using for your Xbox Elite series 2 controller, is it on Xbox console or Windows PC?

Hey Cameron!

Nice to meet you! I'm Darhyl, a fellow gamer. I'm sorry you are experiencing this. I am here to help.

If I may ask, may I know which platform are you using for your Xbox Elite series 2 controller, is it on Xbox console or Windows PC?

Original Xbox one console