Why don’t I own GTA V anymore?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this DeathTire88

If I understood well you own both GTA V for Xbox one and enhanced but the Xbox one version is the one that you're not able to find.

Right?

Let's try to solve/isolate that issue first. Please go to your Microsoft account order history and try searching for the Xbox One version:

https://account.microsoft.com/billing/orders

About your second questions, you need to migrate first your GTA Online profile from the Xbox one version to the enhanced version due to both versions are not compatible with each other:

"Starting today, players can begin transferring their Story Mode progress by uploading a save to the Rockstar Games Social Club. To begin this process, enter GTAV on your current console account and go to the Game tab of the Pause Menu. From there, select the Upload Save Game option. Please note, you can only store one game save per platform at a time and saves will remain available to download for 90 days.

Players with a Rockstar Games Social Club account will also be able to migrate their GTA Online character progress to PS5 or Xbox Series X|S on March 15 upon loading up the game on either of these new consoles. This migration includes any Characters, GTA$, Progression, Stats, Vehicles, Properties, Weapons, Clothing, and Player-Created Jobs.*"

Source: https://www.rockstargames.com/newswire/article/...

I don’t own a PC, most people don’t anymore.

I tried to go on the store and it says I do not own it. I also tried to look at my order history for gta v and it is not there at all. The closest thing to GTA V is a purchase for a Bull Shark Card for GTA which obviously shows I owned it at the time.

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I'm sorry to hear you're experiencing this issue. If there's no purchase or redemption history for the game under your current account, it likely means the code was redeemed on a different account. That’s why the system is prompting you to repurchase the game. It's quite common for users to accidentally switch accounts and lose track of which one the game was originally purchased or redeemed on. I recommend checking any other Microsoft accounts you may have used in the past.

If you still have the 25-digit code for the game, I recommend reaching out directly to Xbox Support for further assistance. They might have the tools to look into account and code-related issues. Please note that this is a public community forum. While we’re happy to help by sharing knowledge and experiences, we don’t have access to individual accounts or the ability to resolve account-specific issues.

You can reach out to Xbox Support at https://support.xbox.com/en-US/contact-us to locate that purchase.. Additionally, you can use the Virtual Agent at https://support.xbox.com/en-US/virtualagent > Type in Contact Xbox Support > Fill out the necessary information > You'll be provided with contact options. You can choose the option you prefer.

I hope this information helps! Let me know if you have further questions.

Hello,

There was never any type of cross-buy deal for GTA V (this is up to publishers to offer), so I don't think your account ever owned the game, hence why this occurs. What sounds plausible is that another account had your console set as its Home Xbox, and *this
account* owned GTA V but that account has since changed its Home Xbox designation, which renders GTA V unplayable on your console unplayable unless you purchase it (or an account that owns the game is signed in when you play).

Sorry this is undoubtedly not what you want to hear, but I hope it helps clarify things. Let us know if you have any further questions about this.