Why don’t I have the option to go back to the games I brought

Discus and support Why don’t I have the option to go back to the games I brought in XBoX Games and Apps to solve the problem; Please let me know at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. *** 28689f72-fe84-44cd-bcf7-791c2542f8dd Discussion in 'XBoX Games and Apps' started by Mariah bridget, Jun 15, 2023.

  1. Why don’t I have the option to go back to the games I brought


    Please let me know at *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

    :)
     
    Mariah bridget, Jun 15, 2023
    #1
  2. WattyNuela Win User

    Why don’t I have the option to go back to the games I brought

    Hello Mariah, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

    Not a Microsoft employee.

    I appreciate it if you can share more details about your situation, that could be very helpful. May I know why do you mean by “go back to the games I brought”?
  3. Mariah bridget Win User

    Why don’t I have the option to go back to the games I brought

    I brought like 6 games in the game store and I went out of town took my game with me and when I went to sign in none of my games were there it don’t even give me a option to go to a game store.
  4. WattyNuela Win User

    Why don’t I have the option to go back to the games I brought

    Hello Mariah
    Please check if you're able to see the games in your Microsoft account order history with the status “completed”
    https://account.microsoft.com/billing/orders

    If maybe you're not able to see the game listed there, make sure to change the filter “ordered within” to “all available”, and if you have more than one email address check the order history on each one.
  5. DeniqL Win User

    Help, I brought a game and it says I don’t own it

    Hi, I'm Luis a Xbox user just like you. Thanks for reaching out us here.

    Are you completely sure you are using the same account you bought those games with?

    If you are let's first try deleting the account's cache

    Delete account Cache

    Remove Account:
    1. Press the Xbox button.
    2. Select System > Settings > Account > Remove accounts.
    3. Select the account that you want to remove, and then Remove.
    4. Close.

    Power Cycle:
    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

    2. Wait for 5 minutes and then turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

    Add Account:
    1. Press the Xbox button.
    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.
    3. Enter the Email Address and the Password.
    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.
    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console again.

    After that, check your library again
  6. lewgiffard Win User

    XBL Auto Renewal

    Hussah! Appreciate the Heads Up DJ!

    Never understood why they took the option away, but pleased it has been brought back.
Thema:

Why don’t I have the option to go back to the games I brought

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