Why don't I have access to games I purchased?

It sounds like you made the purchases under his account, and you have both set one xbox as your home to share games correct?

Hi, I'm , an Independent advisor and I can surely help you.

Don't worry we will work on this together. This means the card declined the charge, you'll be needing to reach the bank for this if they charged you for it. Thanks!

Hi, Dant! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues accessing your game.

- May I ask which platform you are playing on?

- If you don't mind me asking, could you tell me which game is this?

- Are you prompted to purchase Game Pass once inside the game?

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With the exemption of free-to-play games like Fortnite, Warzone, Apex Legends, etc, all console games, purchased or not, require an active subscription to either Game Pass Core or Game Pass Ultimate (includes Game Pass Core) to play online on the Xbox Network. I believe this may be the reason why you are being prompted to buy a subscription.

To clarify:

• Offline/story/campaign modes can be accessed without a subscription, it's just online features that require one.

• Some games like Fallout 76, Elder Scrolls Online, and Final Fantasy XIV are online only and therefore require an active subscription to play their only game mode.

• Game Pass Core is what Xbox Live Gold used to be, it's just that It was renamed and restructured to offer additional services in addition to online gaming.

I'll be looking forward to your reply.
Best regards.

Hi Barbara, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, can you give us more details?

Are you playing on an Xbox Console or PC?

Hello TerryZAR-,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. As per description you lose access on your account on Epic games since your son login to it on his Xbox account. Let us check on this together and sort this out to assist your concern. However, to better understand we would like to ask few questions about it.

1. Did the account of your son sign out? If that's the case, then most likely his account is still login.
   
2. Can you please provide details, like what device are you using and if you are on a PC what Windows version?
   
3. Which account do you want to gain control of, your son or you mean to get access back to your account?
   
4. Is your son's account a child?
   

Just for clarification, two accounts cannot be combined as they have individual sign in and emails link to it and there is no thing such as automatic merging of Microsoft account.



To regain a certain account, just use the 'Forgot your password?' function on the Epic Games login page and send recovery info to every email address you know you've created. Eventually, you should find a link to reset your password in one of your inboxes, and then you can log in and unlink it.

Let us know the result and we will get back to you as soon as we can. We may recommend further troubleshooting steps once we have received your answers to the above questions.

We will be glad to follow up and help you.



Sincerely,



Xbox Forum Moderator

Microsoft Community