Why doesn't the Microsoft Store work?

Hi, Xavier. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

Please try the steps one at a time to resolve the issue.

Solution 1: Check if your Windows version is up to date by going to Settings > Windows Update > Check for updates. The latest one should be 2H22

Solution 2: Change the region of your device.

Select Start > Settings > Time & Language > Language & Region.

Under Country or region, select your new region.

You can switch back to your original region at any time.

Solution 3: Reset Windows Store through Command Prompt

Type cmd in Windows Search box > Right click on Command Prompt > Run As Administrator > Type WSreset.exe and click Enter > Reboot your computer

Hi Drekk,

Thanks for coming to the forums. Is this on an Xbox console? If so we recommend to

power cycle the console. Once it is back on look for an update for the Microsoft store. Then try launching it again.

Thanks,

Brad

Hey,

Thanks for your fast reply. So why is it still in a Microsoft store if it doesn't work?

Hi There,

Can you log in to the store on your computer?

Try clearing the console cache might work. Have you tried accessing it in any other way, such as through the pc or app on the mobile?