Why doesn’t my operator skin change ? I click on it and then it goes back to default

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Patriot

Additional information is needed, please answer the following questions to assist you properly:

Is this happening only with one game?
If, what is this game?
And, tell me briefly what did you tried so far to fix this problem
In that way I can advise you different things or how to proceed

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

It's a known issue. Maybe change the operator to his default skin might solve the problem for you.

changing the skin to default seemed to fix it

i tried joinin my fiends game with rocket skin n it failed

changed skins and it worked

It sorta worked. when I'm in a party I can see some of their custom pictures but when clicking on their profile, it goes back to default. And it still shows the defaults for the rest of my friends list.

The operator is already the default skin, I don’t have anything unlocked because the screen flashes so badly I can’t see anything in game