Why doesn't my discs load on my Xbox One

Hi Anthony, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try power cycling the console.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait at least 10 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

For more information:

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

https://support.xbox.com/help/games...roubleshoot-problems-playing-disc-on-xbox-one

When I put my disc in the xbox 360 it loads, shows the loading screen and the pops up a message to clean the disc with a soft cloth then restart the console. So I did that but it still doesn't work.

P.S- The disc doesn't even show me the main menu.

Okay, one of my kids has found putting the disc into the Xbox One, then turning it off, then turning it on again, and the disc will load for them.

This doesn't seem to have fixed the problem, but at least they can start it when I'm out the house.

Apparently if it runs games it must be exactly the same, amirite?

-

WHY CAN'T I PUT MY XBOX 360 DISCS IN MY PC WHY DOESN'T IT WORK I HATE YOU MICROSOFT YOU SUCK

-

It's like putting a PS3 disc in the Xbox 360. They are two completely different systems. In fact, it's more likely that PS4 discs would work in Xbox One than 360 discs.

Thanks for the reply . I tried the guide but it didn't work . The disc doesn't have any marks on it and I loaded it on my Xbox 360 a few times and it loaded first time.