Why doesn't Microsoft take action on threats of violence?

Defense AI · Nov 3, 2022

I've had several voice messages, all translated by Xbox, from a gamertag [mod removed], where he continues to threaten physical violence. I have continued to report them in the hopes that Microsoft will ban him before he starts harassing and threatening children on their platform, but they don't seem to care that people are threatening to murder you on their platform.

:)

andersonpassos

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good evening

microsoft analyzes all cases of complaint, an employee of microsoft itself has this function, unfortunately microsoft does not usually inform the measures taken and the only alternative we have as a member of the community is to wait for microsoft to take the appropriate measures.

Defense AI

Clearly, it wasn't found to be appropriate since the chat I posted was removed.....

andersonpassos

As a player I can only inform you, only Microsoft can give an opinion on the need and possibility of punishment, and not even support has the autonomy to change this decision, unfortunately.

Defense AI

[Mod removed] reported this on the same date 10OCT2022 and still nothing was done yet...

Defense AI

I've taken the appropriate steps and just blocked him myself. I'm confused why it's taken nearly a month to evaluate and take any action. None was taken obviously as he sent threats of violence, sexually explicit messages, and hate speech to me on 10OCT2022. He continued to do so today until I blocked him myself.

Why doesn't Microsoft take action on threats of violence?