why does xbox say that there’s no usb connected to controller on the updating page when it...

Discus and support why does xbox say that there’s no usb connected to controller on the updating page when it... in XBoX on Consoles to solve the problem; i’m trying to update my controller and it said “connect one controller with a usb cable. keep any attached devices connected to the controller.” so i... Discussion in 'XBoX on Consoles' started by kam_1424, Sep 19, 2023.

  1. kam_1424
    kam_1424 Guest

    why does xbox say that there’s no usb connected to controller on the updating page when it...


    i’m trying to update my controller and it said “connect one controller with a usb cable. keep any attached devices connected to the controller.” so i did and then i pressed “continue” and it said something like “there’s no controller connected using usb. make sure the usb cable is firmly attached and try again” and the options are “try it now” and “exit” when i press exit it takes me back to the main page showing a big picture of the controller and a bunch of buttons on the left saying “update now”, “assigned to *****”, “this controller signs in ******”, “volume”, “vibrate this controller”, “turn on copilot”, and right above the image of the controller it says “battery level: plugged in” so the xbox knows the controller is plugged in but then it magically forgets.

    i’ve tried resetting it, using different usbs even tho i know this one works, and plugging the usb into different spots. nobody is talking about this issue and i have no idea what to do, im just going in circles. pls help.

    :)
     
    kam_1424, Sep 19, 2023
    #1
  2. TIG3RE1GHT Win User

    Latest firmware update broke my controller.

    Also I have attempted to downgrade the firmware through the Xbox Accessories app, it told me 'hey there's no issue you're updated!' and proceeded to close the update page. I also tried connecting it to my Windows device and it does not recognise the controller despite the controller vibrating when I plug it into the USB.
  3. ctrocks97 Win User

    Regular Xbox One Controller for Xbox One S

    the wireless sync does not work. The controller works for about 20 seconds after hooking it up via usb, but then shortly disconnects and stops working for the xbox. When I unplug it from the USB, it does not remember connecting to the console. I have tried
    going to controller settings in the short time it is connected, but it says no updates available. Do you know how this can be fixed?
  4. PalmettoBling Win User

    Controller not syncing

    A USB cable would make this a lot easier. As you could connect it directly to the console or a PC and update the firmware for the controller via the USB cable and the Xbox Accessories app.

    This page has a number of other steps to try in troubleshooting: Troubleshoot controller.

    Let me know if that doesn't resolve your issue.

    I don’t mind using a usb if it’s only temporary to fix it. Thank you!! Will try when I find one and get back to you.

    Cool; using it to make sure it has a solid connection to update the firmware will help. Let me know.

    Also, what controller type is it? Does it have the regular 3.5mm Headphone jack on the bottom? Older versions of the controller don't have Bluetooth, if you're trying to connect that way, and would need a wireless adapter in the PC to connect. Just want
    to make sure we're syncing compatible devices.

    unfortunately the usb didn’t work. Our other controller works, though. And this controller was just sent brand new from xbox.
    Your computer would need to have bluetooth built in, or a bluetooth dongle to connect to the computer that way, but nothing else other than that. If it's a new controller with a 3.5mm jack on the bottom, then it likely has bluetooth built in.

    Now, I'd like to verify, when you say USB doesn't work, does the controller connect and become usable when connected via USB, or does it not even sync via USB? If it doesn't, or if it does and you've updated the firmware and it still doesn't work, then
    I'd have to direct you to devicesupport.microsoft.com to have the controller serviced. It would be listed as Accessories under the console to submit the service order. I'd recommend reviewing over this page for more details: https://support.xbox.com/en-US/xbox-one/accessories/wireless-controller-broken-wont-work
  5. RandyAU93 Win User

    Controllers

    I doubt it's hundreds, but be that as it may, let's focus on yours. When you connect the controller to the console (using either Xbox Wireless or a USB cable) and examine that controller in Devices & Accessories, what error (if any) does it list? Does
    it say it needs updating? When it has been updated, was the controller left alone (no buttons pressed, sticks moved, etc.) and were any normal peripherals attached to it?
  6. Mistress Sara Win User

    Is the XBOX wireless controller a wireless controller?

    Hi there,

    Have you done all the updates on the computer to allow for controller to connect?

    Does it work when you connect the controller via USB cable?
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