Why does watching YouTube from my xbox one blow out my modem?

Hello, WRichieRichW. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Using a specific app on your console shouldn't interfere with the power of your router. This can be just a coincidence.

However, we can try troubleshooting both your console and router.

I would like to ask if you tried connecting your router to a different outlet, or moving it temporarily to another room before testing the YouTube app on your console?

Additionally, may I know what procedures you tried to solve this issue so far on both your console and router?

Thanks for your time,

Arturo.

Hello Richie Walsh,



Greetings!



Thank you for posting in Microsoft Community.



I apologize for any inconvenience caused by the previous response. Regarding your issue, it is possible that the Xbox One is causing a high amount of network traffic when streaming YouTube videos, which could be overwhelming your modem and causing it to crash. You may want to try resetting your modem or contacting your internet service provider to see if they can provide any assistance in resolving the issue. Additionally, you can try connecting your Xbox One directly to your router with an Ethernet cable to see if that helps alleviate the issue.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Thank you for your response.

I have reset my modem and router several times in the beginning of this problem which had the same outcome. The xbox is connected directly to the router.

What could have changed to cause the xbox to generate a high amount of network traffic? It has never done this before. I used to watch YouTube all the time without a problem. What could have changed in my xbox to cause this?

Youtube app is rubbish compared to the 360 one, why the step backwards? Also when I am using the youtube app and watching a video if my son walks into the room it'll sign him into the xbox one but also cut out my video I was watching and sign me out of youtube
and sign him into youtube?

-

That can't be right can it? Just because someone signs into the xbox one it should not just switch user on the app I am using unless I sign out, games I play don't do it?

I am also suddenly unable to access my unlisted playlists. It does not make sense since I used to be able to watch them just fine. I can access them on my other devices when signed into YouTube - why no longer Xbox??