why does the xbox app have the slowest downloads of any app I've ever seen since dial up...

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Thank you for understanding.

Hello John-paulBrunda,

Welcome to Microsoft Community.

There are many factors that we need to consider when getting a slow download speed when using the Xbox App for PC.

Here are some troubleshooting steps that we can perform to try and fix the issue.

Fix the Xbox App for PC

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Update your Windows and device driversFor the best game performance, make sure your system’s video card drivers (or display adapter drivers) are up to date. Drivers are available on the support website for your computer manufacturer, or if your computer system is custom built, on the video card manufacturer’s support website. Updating video card drivers can resolve game crashes, improve frame rates, and improve overall game performance.

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Having trouble installing EA Play games from the Xbox app for Windows?Try closing both the Xbox app and the EA app, and then relaunch the Xbox app.

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Source: Troubleshoot issues with the Xbox app for Windows | Xbox Support

You may reach out with your internet service provider and see if they can find an issue on their end.

Perform the following steps if the above won't fix the issue

1. Make sure OS is up to date
   
2. Set you Date and Time correctly
   
3. Get store updates by following the steps below
   
   Open Run
   
   Type the command below
   
   [table][tr]

   ms-windows-store://home

   [/tr][/table]
   This will open the Microsoft Store interface.
   
   Click on the action icon or the 3 dots on the upper right corner
   
   Click on Download and Updates
   
   Then Get Updates
   
   Restart computer then check if you can download the game
   
4. Open a new Windows Terminal as an Administrator (Press Windows+X and Select Windows Terminal Admin).
   
   Select the Command Prompt or PowerShell profile from the down arrow chevron menu.
   
   Type the command below.
   

[table][tr]

sfc /scannow

[/tr][/table]
Wait for the scan to complete.

If there's no errors, you can close the console now.

If it doesn't help, do a Component Store repair with this command:

[table][tr]

dism /Online /Cleanup-Image /RestoreHealth

[/tr][/table]
Restart the computer and run scan again.

[table][tr]

sfc /scannow

[/tr][/table]

Perform Cleanboot

How to perform a clean boot in Windows - Microsoft Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

I'm having exactly the same issue with mine. Updated the app it as the 'connect' option isn't there on the factory setting xbox app. Since updating it I can't get on either.

Tried doing the Powershell uninstall and then reinstalling the app through window store but no luck there. Those troubleshooting steps provided sadly don't handle the issue I'm having.

I've seen there's an issue with xbox live through xbox one app. Not sure if this might be the reason why the app wont start up?

It's really the dumbest thing I've ever seen to require a code to be sent to the authentication app just to sign into the authentication app so that means if you ever accidentally get signed out of the authentication app for any reason you're screwed.

I'm noticing that the Xbox Rewards App for the Xbox One is once again having issues with refusing to start up, is anyone else having the same issue with the app or any app on the console's home page? I've restarted the console, cleared the cache
and it's not made any difference. Not sure if it's a server issue or not since no message appears, it just refuses to load.

It's always been a buggy app but this is pretty annoying that it isn't been fixed ever since it was originally launched on console.

Same mine will not load either.