Why does the NFL not work?!?!

Hi there! I'm more than happy to help you!

I'm sorry you are experiencing this with your NFL game. No worries, let me help you sort this out.

There seem to be no service outages from the Xbox Live Server. Kindly try to perform the following workarounds:

1. Power cycle:

Try power cycling your Xbox. A full power cycle completely reboots your console. Doing this does not erase any of your games or data.

Turn off your console by holding the Xbox button  on the front of the console for at least 10 seconds.
Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

Note: If you don’t see the green boot-up animation when the console restarts, repeat these steps. Make sure you hold the power button for at least 10 seconds until the console completely shuts down.

After you have completed the previous steps to power cycle your console, try to restart your game.

2. Test your Network connection:

A network connection issue can sometimes affect gameplay. Here’s how to test your Xbox connection:

Press the Xbox button  to open the guide.
Select Profile & system > Settings > General > Network settings.
On the Network settings screen, select Test network connection. If the connection test is successful, your console will connect to the Xbox service.

Note: If you're prompted to update your console software, select Yes.

3. Try using a different profile:

Sometimes gameplay can be affected by corrupted profile data on your Xbox console. To see if this is the case, try playing the same game using a different profile on your console.

Press the Xbox button  to open the guide.
Select Profile & system, and then select Add or switch.
Select a profile other than the one you were previously using.

4. Remove and Re-add your profile:

If the profile on your Xbox console is causing the gameplay issue, the profile data for the game might be corrupted. You can fix this by removing this profile from the console and then downloading it again. To remove your profile:

Press the Xbox button  to open the guide.
Select Profile & system > Settings > Account > Remove accounts.

Select the account you want to remove (the one that’s experiencing the gameplay issue), and then select Remove.
Now download your profile again to create a fresh version of your profile data:
Press the Xbox button  to open the guide.

Select Profile & system, select Add or switch, and then select Add new.
Type in the email address and password that you use to access your Microsoft account (the same account you just removed).

Note: Make sure that you do not select Get a new account unless that’s what you want to do. If you select Get a new account, you will create a brand-new Microsoft account.

Follow the prompts as the console walks you through account setup steps such as privacy info, sign-in, and color preferences until you return to the Home screen.

Once you have completed the process of re-creating your profile on the Xbox console and have returned to the Home screen, try to play your game again.

5. Clear the local save and resync with the cloud:

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button  on your controller.

Select Manage game and add-ons > Saved data.

Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.

After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

You may also check this link for reference:

https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

Please take your time and let me know if it works.

Best Regards,
Darhyl

guy 1: You work for MS and you're doing damage control.

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MS undercover23: Nuh uh, im from the UK, I watch NFL at 5am NFL is awesome and XBONE is a great system.

LOL.... zero gamerscore because you supposedly make these accounts months in advance (why not keep your old XBL accounts and change the name?)

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Uncharacteristic support from a Brit for the NFL? NFL is AWESOME....right after the announcement of MS+NFL partnership.

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Seriously, this is hilarious.

This does not work and I doubt it is working for you either. You would not immediately hear NFL Network start as you say. What you might have heard was NFL Now which is very different. NFL Now is on the main screen of the app and immediately plays when
the app is launched. NFL Now is a series of current video clips of sports reporters about 3 minutes each. Look at the menus at the bottom of the screen when you launch the app. The NFL Network is the live broadcast the NFL Network channel the same as what
is currently being broadcasted on your cable TV. The NFL Network is on page two after selecting Channel Guide from the bottom menu of the main screen/page one. NFL Network plays on my Xbox 360, but not on my Xbox One.

Agreed. This was one of the reasons I upgraded. Where is my nfl app? Why is there no nfl app? When will there be an nfl app? And so on and so forth.

"DIRECTV NFL Sunday Ticket" does not exist in the NFL guide on my system.