Why does Sudoku not load - sits there with the initial screen rotating the numbers in the...

Discus and support Why does Sudoku not load - sits there with the initial screen rotating the numbers in the... in XBoX Games and Apps to solve the problem; Sudoku just displays initial screen, rotating six of the nine numbers in the blocks. Been doing this for a few weeks (never mind that it was not... Discussion in 'XBoX Games and Apps' started by Bob Carlin, Apr 21, 2021.

  1. Bob Carlin
    Bob Carlin Guest

    Why does Sudoku not load - sits there with the initial screen rotating the numbers in the...


    Sudoku just displays initial screen, rotating six of the nine numbers in the blocks.

    Been doing this for a few weeks (never mind that it was not capturing daily challenges since mid October) regardless of the number of times it is uninstalled and re-installed.



    :)
     
    Bob Carlin, Apr 21, 2021
    #1
  2. Bob Carlin Win User

    Why does Sudoku not load - sits there with the initial screen rotating the numbers in the blocks.

    I forget to mention this is a windows 10 - it would have saved you from a lot of typing about the console.

    I've done more than half of the window 10 suggestions - except to log in as a different user, drivers should be okay since I allow updates to occur as pushed out. Not sure how to check my account for banned game. My account did allow me to re-install the game today as well as recently installed Majhong with no issues.
  3. XBF Houmaidi O Win User

    Why does Sudoku not load - sits there with the initial screen rotating the numbers in the blocks.

    Hello @Bob Carlin I hope that you are doing well!

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently facing issues with your game . But don't worry, the following troubleshooting steps will help fix the issue.

    For consoles:

    Step 1: Clear Mac address:

    Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

    Step 2: Close any running games:

    To remove download constraints from games or apps being installed, you can either wait for the Xbox to suspend the running game, or you can force games to close by doing the following:

    1. On the Home screen, navigate to your most recently run game.
    2. With the game highlighted, press the Menu button and select Quit.
    Step 3: Remove your account:

    First, please select System > Settings > account > remove accounts and then select your account and select Remove to confirm then re-add your account.

    Step 4: Reset your console:

    If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps.

    Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

    Step 5: Check your internet connection:

    In case the issue still persists, please try connecting to a different network, or perhaps using a hotspot momentarily to see if the game loads properly and then connecting to your home network once more.

    For PC/ Windows 10:

    If you are using your PC/ Windows 10, I highly recommend checking the troubleshooting steps mentioned in the link below:

    Troubleshoot gameplay issues on a Windows 10 device | Xbox Support

    I wish you a lovely day, and I hope this helps you out! All the best!

    Kind Regards

    Stay safe, and happy gaming!
  4. matthewmo1 Win User

    Microsoft Sudoku

    Hello! It still rotates even with the rotation lock on when I open sudoku :(.
  5. CptnPreferences Win User

    My Xbox One isn't reading discs properly but their is no grinding noise?

    Now my Battlefield 4 won't start up and just sits at the initial loading screen for 5 seconds then kicks me to the dashboard. Send it in?
  6. CalebTrapp Win User

    Halo 5 will not leave initial launch screen on brand new console.

    Well I should have mentioned that it doesn't close on its own. It just sits there on the screen. If I wait long enough the screen goes black sometimes, but that's it. No error code, no crashing. Just a the initial loading screen, or a black screen sometime
    after.
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