Why does only the home button work?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Froz7ybitez

Is this happening on Xbox, right?
If that's the case. May I know if you tried using the controller with a different device?
For example pair it with your phone or connect it to a Windows PC and see if the issue persists from there.

This helps us to isolate the issue a bit more

Hello, AdoredKhan47786. Thanks for reaching out! My name is Lucas. I'm an Independent Advisor and a Microsoft user just like you. I'll be happy to assist you today.

Since this is happening with all your controllers, it is probably a console issue. Please try to perform a power cycle on your console. Also, please turn off the controller and turn it on only after the power reset:

1​​. Turn off your console and your router/modem.
2. Unplug all the cables from both devices (power, HDMI, etc..) and wait 2 minutes.
3. After 2 minutes, plug all the cables in again on your router/modem and wait for all the lights to show up.
​​​4. Plug all the cables on your console and turn it on.

If the issue persists after the power reset, please perform a factory reset on your console:

Press the Xbox button > Settings > System > Console info > Reset this xbox > Reset and keep my games and apps. The "Reset and keep my games and apps" option will not make you lose your games, but you will need to sign in to your account again.

Feel free to ask back any questions and please let me know how it goes.

Hey everyone!

Sorry to hear about the controller issues! If you are experiencing an unresponsive controller after the February update, please go ahead and check out this thread here.
Be sure to give the troubleshooting steps that I have suggested a try and make a post with the requested information in the thread. If you are experiencing a different issue, please go ahead and create a new thread. This way you can receive support specifically
tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!

Hi.

My Console Xbox One

Version OS: 6.2.12128.0 (xb_rel_1502.150202-2200)

My Control wireless xbox one

Version firmware: 1.2.2236.0

all updated correctly.

Even so, I have the same problem as other members of the xbox one console.

We only ask due attention to the case and respect for their customers.

Speaks on behalf of all users, which we look forward and frustrated by the size of this disorder.

In my view only just developers launch a new update to fix this error. And everything returns to normal.

Thank attention.

Good day! I have the same problem.

After the month update 02/2015. My control is the same problem reported by other members of this topic.

After the control of the update, it stopped working commands via wireless. only the center button works (X).

The same is connected via the USB cable to one xbox console, works perfectly!

I've contacted support via chat of micrsoft, to where did all the required procedures and the same did not return to work (for a little over 1 hour in the chat). Today the day 02/10/2015 9:08 am, I made contact support via phone 0800 8919 835. Prococolo
1279435681.

After I listen to my problem, the attendant told me to consult the product warranty (Control xbox wireless one) it is out of warranty. But the problem presented in the product originated from an update provided by Microsoft manufacturer. I hope anxious for
a Microsoft solution. At the moment I am very frustrated because everything was correct to make the product update procedure, which offered the same improvements! In the final process got disorder in control communication with the xbox one console.

Based on the accounts of other users, ask the responsible due attention to the case.

From already thank you for your attention.

att.

PortoGunX