Why does NBA 2k23 keep asking if I own this game after I bought it and have played it?

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Mitch, First let's confirm your purchase:

https://account.microsoft.com/billing/orders/

See if your order is listed here. Make sure you are using the email that made the purchase (DO NOT send the email here, it is not allowed)

Open it, and see what is in the Status. If it is completed, or another word

After confirming that it is Complete, do these processes

Open the panel by pressing the Xbox button in the center of the controller.

Scroll right on the panel to the System area.

Select Settings.

Select Network.

Select Network Settings.

Select NAT Test Type.

Tell me what appears on this test, please

Alright, let's try this here then

Press and hold the power button on your Xbox for 10 seconds, wait for it to turn off. Unplug it. Now wait 1 minute before turning it on.

Configuration>Network>Advanced Settings>DNS Settings>Manual>Primary 1.1.1.1 and Secondary 1.0.0.1

After that, tell me the NAT result and try to enter the game.

I remain at your disposal if you have any further questions.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Zarubin, only Play Anhywhere games you can buy the game for Xbox and with the same license install on a PC.

https://www.xbox.com/en-us/games/xbox-play-anyw...

In the case of NBA 2K23, so it's on the Xbos page it only has the Xbox One version.

https://www.xbox.com/en-us/games/store/nba-2k23...

My child use my card an brought VCs from NBA 2k23

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today Alex

Yes, Xbox Series X and S consoles are backwards compatible with Xbox One, Xbox 360 and Xbox games.

But keep in mind that as you own the Series S, you need to have NBA 2K23 digitally purchased in your account

Hello!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

Damarco, could you give me more details about what is happening when trying to buy the game?