Why does my YouTube video keep unsyncing

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If I may ask, are you on Xbox or PC?

Also, is this when you're using a headset or through your TV Speaker?

Question: why does the YouTube app LACK the ability to see, and post comments or see the descriptions of videos? I would like to be able to watch a video and comment on a video, or read comments posted, but the YouTube app lacks this functionality - Why
is that??

That does NOT make sense!

Brian

Why not use the youtube app

Remember not all youtube videos are html5

Because the YouTube application does not filter video by download date ... This is garbage ...

Counter question ... Why Microsoft will not create a better and more modern browser for xbox???

okay so I borrowed a friends controller and it works! So my two controllers just aren't unsyncing from the previous wireless receiver and computer I used them on, does anyone know how I can unsync them?

Hello, and thanks for getting in touch. I'm Aileen, here to advise you as an Independent Advisor.

Ur, thanks for sharing those details. Since you mentioned you’re using an Xbox One S and the audio/video sync issue only happens on HBO Max, we can focus on that app specifically. This kind of drift usually points to an issue with the app’s playback performance on the console, especially after recent updates.

Here are a few steps you can try that usually help with this kind of problem:

1. Fully quit and restart HBO Max

Press the Xbox button

Highlight the HBO Max app

Press the Menu button (three lines)

Choose "Quit"

Then, relaunch the app and try again. This clears any temporary glitches from the current session.

2. Clear the app’s saved data

Sometimes, stored cache or data causes playback issues.

Go to Settings > System > Storage

Choose “Clear local saved games” (don’t worry—this doesn’t remove actual game saves from the cloud)

Then restart the console

3. Check audio settings

Go to Settings > General > Volume & audio output

Try setting it to “Stereo uncompressed” under HDMI audio

Some users with similar issues found that Dolby or Bitstream caused sync problems with certain apps.

4. Reinstall the HBO Max app

Highlight the app

Press the Menu button > Uninstall

Then reinstall it from the Microsoft Store

This makes sure you have the latest version cleanly installed

5. Test on another profile

Create or use another profile and launch the app. If the problem doesn’t happen there, it might be tied to user-specific app data.

If none of these steps help and it only happens on HBO Max, it’s likely an app-specific compatibility issue with the Xbox One S. In that case, it’s best to report it through the “Report a problem” tool on your console so HBO Max and Xbox teams can look into it.

Please let me know if you need any further assistance. Looking forward to your response.