Why does my Xbox Series X keep crashing when trying to run online multi-player games?

EXPLODES CAKES · Jan 14, 2024

When running certain games over the past year (MW3, Forza Horizon, MLB the Show), my Xbox keep closing the game application and return me to the home screen. Most times, this causes me to lose the progress I have been making on those games. What can I do to fix this issue?

:)

Rodrigo Oliver

Hi EXPLODES, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, try clearing your MAC address.

Press the Xbox button to open the guide.

Select Profile & system, then Settings.

In the General tab, select Network settings > Advanced settings > Alternate MAC address > Clear.

Restart your console. Press and hold the Xbox button in the center of your controller to open the Power Center.

Select Restart console and then select Restart.

(If the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button on the console again to restart.)

Sign in to your console.

Let me know if it works!

William Oseen

Yeah I did all that......I even looked up a video on YouTube to restart my series X but keep all my games and apps but it still crashes on me. So yeah I'm gonna have to get a hold of bungie and figure out why their game keeps crashing on my Xbox when no other game does that. Well thanks for the help, hopefully they can help me because I really don't feel like spending another $500 for a new Xbox......

thawkprime21

Why does it have to be a joke. Why cant i just want to be able to keep the few games i play all the time in the X1 to not have to worry about always changing the game when a friend comes online and wants to play COD and im playing madden. Why cant it just
work like old CD players that hold multi discs.

ScandyAndy

I have the exact same issue - Series X keeps crashing when trying to play with my daughter on PC. She has no issues or crashing, just me after a few minutes of being in the convoy.

mDaro

My game is crashing on the single player championships. Just got my Lotus F1 car and I can't finish the series because the game crashes to Xbox One main screen when I try to start the race. It crashes on freeplay also and every other category in the single
player game.

Why does my Xbox Series X keep crashing when trying to run online multi-player games?