Why does my Xbox Series X Automatically Shut Down when I quit a game?

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Katy, it's really not normal for the console to act this way.

Try following the procedures below to see if your console returns to normal.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

Hi,

Yes I did this the other day and it still shuts down after I quit the game, I have checked all my settings and nothing is set for the series x to shut down when I quit a game.

Hello thanks for responding,

When the surround speakers are off i still get the noise through my headphones, The headphones i use are jbl quantum 400 . When i got my xbox series x i didnt get the noise but 3 months later after i got it it started making those noises. Also I did not power off my xbox i used to fully shut down it from settings

My friend who plays with an xbox series x doesnt shut down it and he doesnt get the double sound when he clicks on games but he still doesnt get the sound when he goes back from home. Also when you open home and then go on a game from home and click more options on a game (from where you quit a game) then it starts making the right noises but when you shut down the xbox and power it on again it starts doing it again.



Thanks

XBF Mohammed C,

Thank you for responding to my dilemma. After following each of your steps in attempt to fixing my issue, I am still without resolution. My Xbox series X still continues to auto shut off when loading any game.

It runs fine while INSTALLING a game (over 45 minutes to install Destiny 2 X/S), it never auto shut down during that duration.

And while setting at home page or browsing through games and apps it does not auto shut off.

It is only when loading a game to start playing does it auto shut off... EVERY TIME, ANY GAME.

I sincerely thank you for your attempt at helping me though.

After looking online and seeing thousands upon thousands of exact similar issues from consumers world-wide, It is starting to look like Microsoft/Xbox simply put out a broken console for consumers to purchase! And now we consumers do not have ANY way to converse DIRECTLY with any form of Microsoft personnel for help.

Such a underhanded and cowardly move on Microsoft’s behalf!

Hello Raj Ahtenn, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I highly recommend following the troubleshooting steps here:

First, hold down the power button for about 10 seconds, until the console shuts off, then unplug the power cord and wait for 2-3 minutes before plugging it back in and turn on the Xbox.

If the issue persists, please select System > Settings > General > Network setting > Advanced settings > Alternate MAC address: clear

Then, please select System > Settings > devices and streaming > blue ray > persistent storage > clear three times > restart console.

If you are still encountering the same issue, please select System > Settings > System > Console info > Select Reset console > Choose Reset and keep my games and apps

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming!