Why does my Xbox series s not wanna play games when it is hooked up to my sound bar via hdmi

Hello Isaiah Navarro!

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Thank you for your understanding.



Sincerely





Microsoft Community Forum Moderator

Hi Isaiah Navarro,

Thank you for posting in the Microsoft Community Forum. I hope you're doing well.

Based on your descripton, it seems to be that you are unable to play your Xbox games when connected to a soundbar. Let's work together to find the best solution to this problem.

I would like to ask a few questions to better understand the problem.

• Was this working before?
  
• Does this issue only happen wen connected to the soundbar?
  
• Have you checked if your HDMI is connected properly to the device?
  
• What troubleshooting steps you've already tried to fix the problem?
  
• Can you please provide us a photo of the monitor that goes black with no signal?
  

Those above questions would help us provide the necessary information. Once we collect all the information, we will formulate the feasible resolution to help you with your case.

I look forward to your reply.

Sincerely





Microsoft Community Forum Moderator

After reading some other forums, I changed the Video setting on the Xbox One from "Auto-detect" to "HDMI." After doing this, I was able to select "5.1 uncompressed" from the audio menu on the Xbox without getting an error. However, at
this point, I was getting no sound. After a few hours of frustration (I thought it might be an HDMI handshake issue), I decided to hook my Xbox One directly to my sound bar via an extra HDMI input on the sound bar and then hook the sound bar up to my TV using
my HDMI ARC input. I now have surround sound!

The downside is that when I switch HDMI inputs on the TV, I have to switch inputs on the sound bar as well. I thought the promise of ARC was that the TV would act as the switcher for audio.

I won't complain at this point, but any thoughts on why I would need to hook the Xbox One directly to my sound bar for surround sound to work vs. hooking the sound bar up to my ARC input? When I didn't have a direct HDMI connection between the Xbox One
and the sound bar, I could get stereo uncompressed sound just fine. Is it a limitation of the TV? Could it be an outdated HDMI cord? Any thoughts appreciated.

Xbox does not support USB audio except via licensed devices.

as this is a sound bar you should just hook it up with HDMI

Sorry for not answering back, I have been away from my xbox for some time.

> Is it a sort of sharp popping sound?

Yes, you could describe it like that.

> does your console play DVD's fine when hooked up to a display via standard HDMI?

Yes, the dvd playing through hdmi is fine. I have both sound and picture sent through hdmi. The problem is the sound not being sent on the S/PDIF output when I am playing a dvd.

> It is sounding less like a software issue, and more like a firmware one.

Is there a way to try and re-flash the xbox?