Why does my Xbox Series S keep shutting off while trying to play 2k24?

Davon Turner · Nov 30, 2023

My Xbox series S has been shutting off every time I try to play NBA 2K24 but It lets me play any other game like GTA 3 or Starfield with no problem. It will let me play one game in MyCareer then it'll completely shut off If I try to play another game. I'm confused about why this is happening.

The Xbox says it overheating and needs proper ventilation. I have taken it apart deep-clean the console, and took it to a repair shop they said it was fine but it still happens. Does anyone have any suggestions on what could be the cause? I would appreciate it.

:)

Vito Basile

I been having the exact same issue… my career game, 4 mi utes into game and shuts off.

Doesn’t happen w any other game… I tried everything and keeps happening, any body can help?

Hoskayra

Hi Davon, my name is Oskayra I hope I can help you with your problem.

There are several possible reasons why your Xbox Series S turns off when playing NBA 2K24. One possibility is that that game is generating too much heat for the console to handle, and another possibility is that there is an issue with the console's hardware.

From what you say it seems that the console plays well with other games so this could be specific to NBA 2K24 and well, I understand that it is characterized by being demanding in terms of resources and that is why it generates more heat than others. games. and if you cleaned the console and took it to a repair shop, the problem is unlikely to be due to a hardware issue. However, it is always possible that there was a problem with the hardware that the shop was unable to detect.

Here are some things you can try to fix the problem:

1) Check the console ventilation. Make sure the console has enough space to ventilate properly. If the console is placed in a closed or poorly ventilated area, it may overheat and it is normal for it to turn off. Try moving it or placing it near something that ventilates it.

2) Check for software updates to fix issues with Xbox consoles and update them.

3) Uninstall and reinstall NBA 2K24. There may be a problem with the game files.

If you've tried everything and the error persists, contact Xbox Support.

https://support.xbox.com/

I hope it has been helpful to you

StuartATrueRed

Yes, NBA 2K24 supports cross-play between Xbox Series S and Xbox One. So, you can play the game with your friend who has an Xbox Series S while you have an Xbox One. However, please note that both players need to have an active Xbox Live Gold or Xbox Game Pass Ultimate subscription to play online multiplayer games.

SamuelBazaldua

It says "Optimized for series X/S. IT should say "Only for series X/S. Why does Microsoft try to hide this with a little red circle popup note "not playable on this device" If it's not playable then keep it off my Game Pass ultimate and store

that I pay $16.99 monthly for.

Smwutches

NBA 2k24 for Xbox One. The Mamba Edition also includes both the One and Series S/X versions.

Why does my Xbox Series S keep shutting off while trying to play 2k24?