Why does my Xbox series s keep crashing when I watch youtube?

Hello there @HarveyWZ, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. The crashing or freezing of a certain game/apps is generally related to the network which is why I will provide you with the official link to all the troubleshooting steps that can help sort
this out for you. Before going through the troubleshooting steps mentioned on the link I was referring to, I would like you to go through the following steps to clear your Mac address and perform a quick power cycle:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your
console.

In case the issue still persists after the previous steps have been performed, here is the official link to all the troubleshooting steps that can help sort this out.

The link: https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-network-connection

In case the troubleshooting steps mentioned on the previous link weren't helpful, I have another link for you that could help you take care of the situation! Here is another and a more narrow link related specifically to game crash,
and game freeze related issues:

The link: https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Feel free to give us your feedback by voting below if the reply was helpful!

Yeah I did all that......I even looked up a video on YouTube to restart my series X but keep all my games and apps but it still crashes on me. So yeah I'm gonna have to get a hold of bungie and figure out why their game keeps crashing on my Xbox when no other game does that. Well thanks for the help, hopefully they can help me because I really don't feel like spending another $500 for a new Xbox......

my youtube crashes as soon as i open it, im on xbox one s, and stuck at home with not much to do, so i try to watch some youtube but the app crashes on launch, any fixes?

Hello

7

Hi，Go Jo1

Welcome to Microsoft Community.

Are you logged in when playing the video? Does anything you watch cause the program to crash directly? I understand that some users experience crashes when playing content with warnings.

You can try to update the console or re-download or update the program.



Update Your Xbox Series S: Make sure your console is up to date. Press the Xbox button, go to Profile & system, then navigate to Settings > System > Updates. Select “Keep my console up to date.”



Update the YouTube App: Check if there’s an update for the YouTube app. Go to the Xbox Homepage, hover over the YouTube app, press the options button on your controller, and select “Manage games and add-ons.” Then choose “Updates” and follow the on-screen instructions.

If your problem is not solved, please reply to me.



Best Regards,

Logan | Microsoft Community Support Specialist

i got the same problem with the xbox one s..keeps crashing after switching between apps and games...mostly when i'm useing or have used youtube and then go back to game its crashes 99% of the time...but not only with youtube but its the most common