Why does my xbox one turn off when playing some games, but not others?

Patrik Toor · Dec 26, 2022

I have an xbox one fat (elite), 1TB.

So this problem started just about a week ago, the console turns on normally, but after entering certain games it turns off or more like cuts power immediately after loading in or a few minutes after. It does not give any sounds when cutting power, the screen goes to black immediately, and so does the xbox icon, and the power supply light. If i just try to power it back on, there is no response.

What I find really weird is how random it is (at least it seems to me). It does not depend on the intensity of a game, since I can play Jedi: Fallen Order, which to me requires clearly more power, but when I load into Power washing simulator, it turns off.

I tried the official solution (https://support.xbox.com/en-US/help/hardware-network/console/reset-power-supply-solution) of letting the power supply reset, even overnight, the power supply light is orange when plugged just into the wall, turns white for a few seconds when plugged into the xbox, then back to orange. If I turn on the xbox it is solid white. No sign of flashing, which would indicate a faulty power supply.

Nothing changes if I plug into a wall socket or a power strip, I tried both. Sometimes it even turns off instantly after turning it on, depending on god knows what.

If anyone has an opinion, solution, or any kind of help I would be extremely grateful. My next step is taking it to a local shop, and trying to run some games on one of their power supplies, to see if that is the problem. Here is a video I found which is identical to what I experience:

https://youtu.be/jFdIQ5bqZlY?t=99

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Patrik, by your description you have an Xbox One Fat, and I see that you have already tried the procedures offered by the Xbox website.

This usually happens because certain games demand more from the console, and consequently more energy and in this case the power supply is failing to provide that energy, so the console turns off.

Your idea of testing with another font is a good one, because this font could probably be failing and it could be some internal problem.

MuscleNerd87

Also, when turning on my xbox, the tv does not detect the xbox (i've tried multiple tv's) and the xbox does not detect my controllers as well even when connecting them with a usb cable, after about 5 minutes the xbox turns off by itself and when trying to connect to the xbox using remote play it says console off. Also, it does not let me turn off the xbox.. For some reason i have to unplug it.

SwordofWhedon

Turning off is going into protect mode to prevent data corruption

There is no way to stop it. You can try turning off raytracing where applicable, as that seems to help

vino0723

why does my xbox one keep turning off

Niktolxlxlx

Same here when I play my other games it doesn’t but when I play JWE2 it does it freeze then turns off like 1 minute later

Why does my xbox one turn off when playing some games, but not others?