Why Does My Xbox One Power Off Immediately After Start-up

Send It Dood · Sep 17, 2018

Need help with xbox that immediately shuts off when powered on. Today i tried turning it on like always and it powered off within a half of a second. It keeps doing just that and doesn’t seem to want to work anymore. I read everything online from it being
a power surge to the entire console is broken. I tried using a different power brick and it did nothing. Tried unplugging the console and power brick fully for 2 hours and replacing them all, did nothing. Tried using a different outlet, did nothing. Tried
blowing dust out of the console and power brick which of course did nothing as well. The light on the brick is orange when plugged in. When I turn the console on it turns white for a second along with the consoles chime then immediately goes back orange with
the console shutting down. Letting the console sit for a while with it plugged in I realized it randomly sounds the eject sound without me touching it. It happens every 10 minutes or so. This is very weird and i’d appreciate if anyone knew what was happening
with my console/brick. Thank you.

:)

AboardBench3523 · Sep 17, 2018

Xbox one start on with sound and immediately turns back off

Hi,

My Xbox one was working till today, suddenly in noon time it shut down and after that whenever I try to start, it starts on with sound and immediately turns back off with in half a second. My original power brick blew off so I was using 3rd party power brick.

Does any one know what could be the issue ? Console or Power brick please suggest ?

Thanks,

Mahipalsinh

GVThockey8 · Sep 17, 2018

Xbox turns on and then immediately off

Hello everyone, I've had an issue with my Xbox for the past few weeks where it immediately shuts off upon start up, with the light on the power brick turning red. I purchased a new power brick, which did not solve the problem. I have also tried plugging
it into several different outlets. The same issue persists, despite attempting all common solutions. Does anyone else know why my Xbox may not be working?

WPAK · Sep 17, 2018

Hi there,

this sounds like you have done most if not all troubleshooting steps so far, to be sure please check this link with some steps to try:

https://support.xbox.com/xbox-one/console/console-wont-power-on

If that doesn't fix anything then the console is in need of a repair the steps for that are shown at the last section on the earlier mentioned website.

XBF Lance J · Nov 5, 2018

Hey Send It Dood,

After all that troubleshooting we can confirm it would need a repair as if the issue had lied with the PSU testing out a different one would have worked. In order to get started, make sure to head on over
to our Device Service and Repair page in order to register your console and have it sent to us. If you have any trouble with setting up the repair, setup a callback
and one of our support agents will be more than happy to set it up for you.

WPAK

Hi there,

this sounds like you have done most if not all troubleshooting steps so far, to be sure please check this link with some steps to try:

https://support.xbox.com/xbox-one/console/console-wont-power-on

If that doesn't fix anything then the console is in need of a repair the steps for that are shown at the last section on the earlier mentioned website.

XBF Lance J

Hey Send It Dood,

After all that troubleshooting we can confirm it would need a repair as if the issue had lied with the PSU testing out a different one would have worked. In order to get started, make sure to head on over
to our Device Service and Repair page in order to register your console and have it sent to us. If you have any trouble with setting up the repair, setup a callback
and one of our support agents will be more than happy to set it up for you.

Internet Expert

Try unplugging the Xbox from power for a few minutes (as well as the external power supply block, if applicable), then try turning it back on.

If it still does the same thing, then there may be an actual issue (probably the motherboard), and it will need to be serviced by Microsoft. If that is the case, you can schedule a repair here:
https://account.microsoft.com/devices

Moulay-F6D75B63-C8FF

Just opened my Xbox one, set it up and let run for 3 hours. After that the exact same issue happened. Xbox won't power on. The LED on the power supply turns orange, then off as soon as it is connected to the console. MS called me back immediately. 2 options
are exchange the console at the store or through MS.

If the next one does the same thing, it will be a PS4 for me...

XBF Ezra G

Hi sTgMaxz,

Thank you for your post. I understand you are experiencing an issue with your Xbox One S powering off immediately after starting. To troubleshoot this please check out this article:

My Xbox One won't start.

Please let us know how this goes.

Why Does My Xbox One Power Off Immediately After Start-up