Why does my Xbox one controller keep randomly disconnecting?

For some reason my Xbox keeps disconnecting from xbox live an controller keeps losing sync don't know what to do please help it does it randomly how to fix ?

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

If this is happening with multiple controllers the issue can be with the console. To fix this, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work resetting the console keeping games and apps will be the next option. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Reset and keep my games & apps.

i have the same problem but i think it is the Xbox not the controllers because i got 2 brand new controllers a nothing has changed. is this happening on a Xbox 1 s?

Hi Gabriela,

This is a known issue as mentioned here:

What's new: Xbox system updates | Xbox Support

Just to confirm, does the controller still disconnect with the cable as well? Does it disconnect randomly, or only at specific times in particular?

What’s the exact model of the controller, and is this a third party one or a genuine one? If it’s an official Microsoft one, you can find the version number in the battery compartment.

As far as troubleshooting, try the steps under ‘my controller keeps getting disconnected’ in this guide:

Troubleshoot your Xbox Wireless Controller | Xbox Support

Hope his helps.

I got 2 of the xsx controllers.. they used to disconnect randomly on the xsx.. but it seems like its fixed now. on win10 some games are basically unplayable.. randomly flashes and disconnects.. the older xbox one controllers have no problems at all. does microsoft know of this problem.. it should be pretty widespread.