Why does my Xbox get "filtered" by my router?

Hi there! I am sorry to hear about what happened.

If your console is being filtered out from your router, that could possibly mean that someone might have access to your router dashboard or settings where they manually enabled MAC filtering or depending on the router features you have, they disabled your console access.

The issue here shouldn't be your Microsoft/Xbox account. I suggest that you instead perform a factory reset on your router to reset its configuration and refer to its manual to change your SSID and Wi-Fi key for security. You may as well contact your Internet Service Provider or ISP to help you secure your connection.

You may review your account activity through https://account.microsoft.com > Privacy, to check if there's any unauthorized access of your account.

Learn more about securing your account through https://support.microsoft.com/account-billing/h....

Hi there! I am sorry to hear about what happened.

If your console is being filtered out from your router, that could possibly mean that someone might have access to your router dashboard or settings where they manually enabled MAC filtering or depending on the router features you have, they disabled your console access.

The issue here shouldn't be your Microsoft/Xbox account. I suggest that you instead perform a factory reset on your router to reset its configuration and refer to its manual to change your SSID and Wi-Fi key for security. You may as well contact your Internet Service Provider or ISP to help you secure your connection.

You may review your account activity through https://account.microsoft.com > Privacy, to check if there's any unauthorized access of your account.

Learn more about securing your account through https://support.microsoft.com/account-billing/h....

Is my router filtering my xbox console's MAC address?

Can you console access the internet? If so, then no it's not being filtered.

Does your router have a MAC filter on it? and is it enabled? sometimes people will opt to use a Mac filter so if someone gets the password right they still will not be able to access your conection even if they wanted to. It could be possible that the router
is preventing the xbox from connecting. Look up Port Forward.com and follow their instructions for your router and it might be what your looking for.

Hi also ensure your router firmware is up to date and if you are using a wireless mac address filter on your router ensue the Xbox is listed on the filter.

Where does it fail at the network stage or later on when you run the Xbox live connection test?