Why does my Xbox game disc keep saying installation stopped?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues. In order to offer you better assistance please give me a little more context of the problem, Does this only happen with a particular game or does it happen with any game on disk?

What device are you trying to install on?

What game is it?

I will be attentive to your response.

Best regards.

Hi, ItsDEATHMETAL90! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry to hear you are experiencing issues with your game.

Would you mind giving this a try?

- Cancel the failed installation
- Eject your disc.
- Got to Settings > General > Network Settings > Take console offline.
- Insert your disc and try installing the game again.

Alternatively, you could try downloading the game digitally by triggering a download on the mobile Xbox app. To do so:

- Take your console back online.
- Cancel the failed installation.
- Eject your disc.
- On your console, go to Settings > Devices and connections > Remote features > enable remote features.
- Open the Xbox mobile app and make sure it's connected to your console. You can do so by tapping the console icon on the app's home screen.
- Search for Black Ops 4 on the app
- Select "Download to console"
- Select your console
- Once the installation is done, insert your disc and try launching the game.

Please let me know if this works, I'll be looking forward to your reply.
Best regards.

Just to confirm, in your Microsoft account order history Modern Warfare 2 appears with order status completed?
https://account.microsoft.com/billing/orders

If you don’t mind please try power cycling your console + re-add your account again:

A. Power cycle your console
1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.
2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.
Important: Be sure to wait at least 5 minutes. This step resets the power supply.
3. Plug the console power cable back in.
4. Press the Xbox button on your console to turn it on.

After that, remove and re-add your profile on the console.
In case you need it, here's how to remove and re-add:
https://support.xbox.com/help/account-profile/m...

Thank you for the extra information

When you say restart or reset the Xbox, do you mean one of these solutions?

(If yes, please skip them)

A. Power cycle your console

1. Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

2. Unplug the console's power cable from the console and from the power outlet. Wait 5 minutes.

Important: Be sure to wait at least 5 minutes. This step resets the power supply.

3. Plug the console power cable back in.

4. Press the Xbox button on your console to turn it on.

After that, remove and re-add your profile on the console.

In case you need it, here's how to remove and re-add:

https://support.xbox.com/help/account-profile/m...

Also disconnect your router from power for about 3 minutes. Then connect it again an when everything is working, enable all the remote play features and try again

B. Do a factory reset for your console but keeping games and apps

Go to Settings > System > Console info > reset and then select keep my games and apps

**Make sure to know the email and password for all your accounts

--------------

If yes, please try this:

1. Go to console settings > system > language & location > once there select temporarily Untied States - English US or United Kingdom - English UK

Restart the console and try downloading the game in that way

If that works, once the download ends revert these changes

2. Can be a bit odd but try using a custom DNS address:

go to Settings > Network > Advanced Settings

Once you’re inside the Advanced Settings menu, go to DNS settings and select Manual from the list of available options.

When you get to the next screen, enter 8.8.8.8 in the box associated with the Primary DNS and 8.8.4.4 in the Secondary DNS box.

Once the default DNS addresses have been changed, restart your console and see if the issue has been resolved at the next console startup.

If that doesn't work use 1.1.1.1 as primary and 1.0.0.1 as secondary

3. Download the game remotely using the Xbox mobile app, once downloaded and configured the Xbox app go to the search tab > start typing Call of duty war zone 2 > tap on the result and select "download to console"

(Or sign in with your account here https://www.xbox.com/games/store/p/9NNFG8BQRCXL... and select Install from there)

4. Clear your MAC address

Go to Settings > Network > Advanced Settings > Alternate MAC Address

Select Clear, restart your console and give it a new try