Why does my Xbox game chat work but no game audio or sounds

Hi Kweller000, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, reset your console.

You can follow these steps:

Press the Xbox button to open the guide.

Select Profile & system > Settings > System > Console info.

Select Reset console.

Select Reset and keep my games & apps.

For more information: https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Let me know if it works!

So I have my x41's working properly for both party/game chat and surround sound. I have my optical audio cord hooked up directly to my base station from the xbox one and my chat cord connecting my headset and controller. The xbox optical audio set as bitstream
out and the format is dolby digital. I have the audio balance on the adapter set to 100% chat. That gives me surround sound and chat.

Found out that I can hear game and chat if I plug my headset into the 3.5mm splitter (converts headset and mic 3.5mm 3 position into single 4 position). But then I lose surround sound and the audio through the chat adapter sounds horrible when compared to
it being plugged into the DSS. Not to mention the frequent popping noises from the chat adapter.

Why can I not chat using the single 3.5mm mic cable? Why does it have to be such a hassle?

Found out that I can hear game and chat if I plug my headset into the 3.5mm splitter (converts headset and mic 3.5mm 3 position into single 4 position). But then I lose surround sound and the audio through the chat adapter sounds horrible when compared to
it being plugged into the DSS. Not to mention the frequent popping noises from the chat adapter.

Why can I not chat using the single 3.5mm mic cable? Why does it have to be such a hassle?

I have the x12s i get game audio just fine and i can hear chat but chat is very low, also my game audio plays through the audio, so I have game audio then have chat with the echo of game audio, so i have 2 game audio sounds with a faint chat audio. anyone
know of a way to fix this, or atleast the audio echo of the game. I can turn my game audio all the way down and only have chat audio on but im still hearing game audio over chat, first time I used it for my xbox one all day I played with just chat audio and
didnt know because I hear both audios through my chat audio.