Why does my Xbox accounts keep getting locked?

Discus and support Why does my Xbox accounts keep getting locked? in XBoX Accessibility to solve the problem; So it all started about a month ago, my original xbox live account got locked because i forgot the password so i gave up and made a new one. I thought... Discussion in 'XBoX Accessibility' started by Luchi., Apr 17, 2020.

  1. Luchi.
    Luchi. Guest

    Why does my Xbox accounts keep getting locked?


    So it all started about a month ago, my original xbox live account got locked because i forgot the password so i gave up and made a new one. I thought that would be it but, after two days that account got locked too. Then i just kept making account after
    account after account. I got kinda used to it but recently i bought gold to play games while in quarantined, and as expected my account got locked but no big deal because if i make a new ill still be able to play games with the gold i bought two days ago right?
    Well, when i went to start a multiplayer game it said i needed to buy gold. But i had already gotten gold? So why does my accounts keep getting locked? And why does it keep telling me i need to buy gold, though i had bought it the previous two days?

    :)
     
    Luchi., Apr 17, 2020
    #1
  2. mr olr Win User

    Why does my Xbox accounts keep getting locked?

    That is the reason then. The terms of service forbid the making of multiple accounts as your activity looks like your trying to avoid bans.

    The accounts and console are linked so MS can see when you create multiple accounts within a small time window for the same console. Its unusual behaviour so it gets flagged. Likely the console has been flagged and this is why your accounts keep getting
    band.

    Gold is also linked to an account not an xbox. There is a very high chance your xbox console has been flagged for some reason, you will likely need to speak with a support person to understand if that is the case.
  3. WattyNuela Win User

    Why does my account keep getting randomly locked

    Hello HappyPenguin, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I’m sorry to hear your account is experiencing some problems. If your account has been locked, please try taking the following tips into account before unlocking it one more time:

    “You can use any phone number to request the security code.

    The phone number doesn't need to be associated with your account.

    The phone doesn't need to be a smartphone, or connected to the internet, it just needs to be able to receive text messages.

    You may have to create a new password.”

    You can review this information by clicking below:
    https://support.microsoft.com/account-billing/a...

    Lastly, I would like to clarify that here in the forums, and we as independent advisors, are not capable of telling why your account has been locked.
    However, I can recommend you to review the Microsoft Account Terms of Use: https://go.microsoft.com/fwlink/?LinkID=530144
  4. Chobber27 Win User

    Why does my account keep locking

    You would have to try, add an alternative email so that later you can make it main and put your data to that new email, otherwise as you say they will continue to block your account.

    https://account.microsoft.com/profile/

    good night and good luck !
  5. FireKillings Win User

    Why does my account keep locking

    Also why do the people who lock accounts never look at the submit a request forms theres a lot of people who have submitted like 20,000 forms and we never get a reply
  6. FernandoCarvalhoPV Win User

    Why does Microsoft keep locking my account?

Thema:

Why does my Xbox accounts keep getting locked?

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