Why does my recently purchased Series X crash during games?

Discus and support Why does my recently purchased Series X crash during games? in XBoX Games and Apps to solve the problem; I just purchased a refurbished Series X from Gamestop. It crashes whenever I play a game, typically within minutes of playing, though one time it... Discussion in 'XBoX Games and Apps' started by Johnathan Thompson, Apr 27, 2023.

  1. Why does my recently purchased Series X crash during games?


    I just purchased a refurbished Series X from Gamestop. It crashes whenever I play a game, typically within minutes of playing, though one time it crashed in the main menu before I started to play. From what I can see this issue is not uncommon between both new and used consoles.

    :)
     
    Johnathan Thompson, Apr 27, 2023
    #1
  2. Johnathan Thompson Win User

    Why does my recently purchased Series X crash during games?

    The issue is still occurring. It seems more likely to occur on more demanding games.
  3. Miguel Molina O Win User

    Why does my recently purchased Series X crash during games?

    Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

    Please proceed to do a power cycle to fix the issue

    1. Turn off your console by holding the Xbox button  on the front of the console for approximately 10 seconds. The console will turn off.

    2. Turn your console back on by pressing the Xbox button  on the console or the Xbox button  on your controller.

    If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

    Important If your console is in Sleep mode, the above steps will shut the console off completely. Sleep mode, or the ability to turn on your console by saying "Xbox on," won't be enabled until you restart the console.

    If your problem persists or the problem is fixed please let me know!

    Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.
  4. Miguel Molina O Win User

    Why does my recently purchased Series X crash during games?

    Okay, I see, then we gonna proceed to do a factory reset of the console, then we gonna proceed to update the device to the newest version.

    1. Press the Xbox button  to open the guide.

    2. Select Profile & system > Settings > System > Console info.

    3. Select Reset console.

    4. On the Reset your console? screen, you'll select the option:

    Reset and remove everything. This option resets the console to factory settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps will be deleted. Use this option when selling or gifting the console, or as a last resort in some troubleshooting cases.

    In case that does not work and the issue persists, I would suggest going and asking for a refund or change of device because it seems to be a hardware problem.
  5. Tezzerrific Win User

    MW2 crossgen bubdle

    series x has disc drive and the series s does not

    smart delivery is so it downloads the content for the specific console

    hence why the game case has series x and xbox one advertised on it. the disc can be used in series x and xbox one consoles, the series s does not have a drive therefore requires digital purchase.
  6. Mecha Nabeshin Win User

    Warzone and Halo crashing/shutting off series x

    I’m having the same problem with my Series X and Halo. Sometimes just the game crashes, sometimes the entire console shuts down. I have tried all of the above suggestions and it still happens.

    I purchased the Series X specifically for Halo. Very frustrating.
Thema:

Why does my recently purchased Series X crash during games?

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