Why does my PC xbox app not show that I have game pass ultimate, even though I do?

Discus and support Why does my PC xbox app not show that I have game pass ultimate, even though I do? in XBoX Games and Apps to solve the problem; As the title states, why does my xbox app not show that I have game pass ultimate, not allowing me to redeem anything under the perks tab, etc. When I... Discussion in 'XBoX Games and Apps' started by DNT WURY ITZ K, Mar 13, 2023.

  1. Why does my PC xbox app not show that I have game pass ultimate, even though I do?


    As the title states, why does my xbox app not show that I have game pass ultimate, not allowing me to redeem anything under the perks tab, etc.

    When I check my Microsoft account through the website, it shows I have an active ultimate subscription.

    :)
     
    DNT WURY ITZ K, Mar 13, 2023
    #1
  2. fisher472 Win User

    How can I unlock the game pass quests from having a padlock on them?

    I have had the same issue ever since I renewed Game Pass Ultimate last week.

    • Everything works except Game Pass Quests on phone app and console
    • Game Pass Ultimate subscriber bonus points arent available on Xbox app
    • Xbox app on PC shows I am currently subscribed to Game Pass PC plan even though I am subscribed to Game Pass Ultimate plan and it shows correctly on microsoft account page.
  3. OpticRJames Win User

    Why does my PC xbox app not show that I have game pass ultimate, even though I do?

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please check first if your subscription is active from this link, https://account.microsoft.com/services/.

    If it's active, try logging out and then logging back into your account to the Xbox app to see if you can redeem the perks. If it's not working there, try downloading the Xbox game pass mobile app and try redeeming the perks using that app.
  4. OpticRJames Win User

    Why does my PC xbox app not show that I have game pass ultimate, even though I do?

    It seems that your purchase got affected by the service alert status a few days ago. You can also check their post about this on this link, https://twitter.com/XboxSupport/status/16340004...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    The best option that I can recommend here is to request a refund for it, you can use this link to request a refund, https://support.xbox.com/en-US/forms/request-a-....
  5. DNT WURY ITZ K Win User

    Why does my PC xbox app not show that I have game pass ultimate, even though I do?

    Hi there. My name is Ron, I'm an independent advisor. I will be more than happy to help you.

    Please check first if your subscription is active from this link, https://account.microsoft.com/services/.

    If it's active, try logging out and then logging back into your account to the Xbox app to see if you can redeem the perks. If it's not working there, try downloading the Xbox game pass mobile app and try redeeming the perks using that app.
    I've tried all of the above. I also noticed that my linked Riot Games account no longer shows me having an active game pass sub either. I'm not sure what's wrong, but something seems to be messed up on Microsoft's end.
  6. DarkDazoki05 Win User

    Xbox game pass ultimate subscription issues

    I have both and I use ultimate for both. I looked on the Xbox and Xbox game pass app and it shows no achievements and that I don’t even have a subscription even though I checked that I had one and it says I do on the manage subscriptions page.
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Why does my PC xbox app not show that I have game pass ultimate, even though I do?

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