Why does my PC think the joystick is being pushed up?

The issue only crops up after a long uptime.

On a Microsoft Surface Studio, the issue has cropped up many times from 2017 until now. Logitech G HUB was not installed when the issue first occurred, so it can be ruled out. It has also happened over Bluetooth, USB, and something else the old Xbox One controller uses. It did always have Steam though.

On my main PC, the issue consistently pops up every time an Xbox controller is plugged in. The amount of time it takes for it to come up is very long and likely inconsistent. The issue didn't happen on this PC today because I had a random PS4 controller plugged in all day

I have tried connecting an Xbox One S controller to a surface book 1, and the issue has not cropped up in 2.5 hours despite outdated drivers and never launching some Xbox apps, which might be because it doesn't have steam, but I don't have enough time to test that on the main PC because it usually takes hours to appear. It could also be because the issue crops up after more time or after more joystick usage.

Here's also a list of the apps affected that I know of, all of which are Microsoft apps that take input from Xbox controls: 3D Viewer, Alarms & Clock, Calculator, MS Calendar, Movies & TV, Paint 3D, MS Photos, Snip & Sketch, Xbox app, Windows Store, Settings, and the Start Menu. I have also stopped using Logitech hub and Steam for now.

Hello VaughnHawks,

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)



Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

Hello, thank you for your reply. To answer the questions,

1. My graphics driver has recently been updated. I am a little confused about what gamer service means in your reply, but I do have steam and every program I play games with at latest versions.
   
2. My device was not updated recently, but I believe it is on the latest update.
   
3. Due to the nature of the problem, there is no error message.
   
   What is happening is that programs think that I'm holding the stick up on a controller, even though the controller is not being touched (or there is no controller.)
   
   So windows apps will accept the up input and move the cursor up, scroll up, or anything else bound to up. What's weird is that none of the games I play think the controller stick is being pushed up, and that the problem persists after I disconnect all controllers.
   

Hi VaughnHawks,

Welcome to Xbox Community Forums. We appreciate for sharing your concern with us and we hope that you are doing well today.

We understand the inconvenience caused. Let us check on this together and sort this out to assist you. However, before we proceed, we would like to ask some questions about it.

1. Are your gamer service and graphic drivers updated?
   
2. Did you update your device lately?
   
3. Do you have error message so we can sort out what really the root cause of the issue?
   

While waiting for your response, we would like you to check on these articles for some steps of troubleshooting.

• How to troubleshoot game controllers in Microsoft games - Microsoft Support
  

• Connect an Xbox Wireless Controller to a Windows device | Xbox Support
  

We are looking forward for your next response.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Very sorry for no response, I haven't had the time to access my computer long enough. The issue is still ongoing, and I will reply with more details tomorrow.