Why does my number not work on Xbox support

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this BIGGESTDONSFAN69

Just to let you know, due to privacy and security policies Microsoft support is not able to send password reset links.
Is stated here:
https://support.microsoft.com/en-us/account-bil...

Nos, you can recover your Microsoft account using the password reset link https://account.live.com/password/reset

You can try all the emails you remember or if you had a phone number attached to the account, you can use that too.
An account cannot be recovered with the gamertag alone, is not enough proof of ownership.

If the password reset link doesn't work you need to proceed with the account recovery form
https://account.live.com/acsr

Requesting a call for this topic is not going to work.
I mean, if you talk with Microsoft about this, they're going to share with you the same links that I shared previously.

Please try them

I’ve tried this it’s just when I request a call from Xbox support it says something went wrong on their side

Hello, Markus B. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that your bumper is not working properly.

Not only that, but I would like to suggest you to carefully clean your controller.

Below, I'm going to share an official article about how you can do this and what products Microsoft recommends:

https://support.xbox.com/help/hardware-network/console/clean-and-care-for-xbox-and-controllers

However, if the issue persists and your controller still has a warranty on it, you can request a replacement from Microsoft here:

https://support.xbox.com/help/hardware-network/controller/controller-warranty

Otherwise, you could try getting the device inspected by a trusted technician.

I hope you find this answer helpful to your inquiry. However, I'll remain attentive to any other one you may have.

Regards,

Arturo.

Hey MICROSOFT!

This is absolute garbage, why can I not register a device? Why would you ask for the serial number but not leave enough room for someone to input the serial? Why does when I call support I once again have to put in a serial that DOES NOT WORK?

My controller is 4 months old and it is drifting.