Why does my “most recent players” never show the most recent

Hi there,

Thanks for reaching out to us in the forums for this issue.

Try performing the hard reset exactly like this.

Hold the power button on the console for 10 seconds or until the power shuts down completely. Unplug the power cord from the back of the console for 30 seconds. Plug the power cord back in and restart the console.

I hope this helps.

My recent player list was consistently only showing one of the people I played with and then when I played with someone else that one person was replaced with the most recent one instead of added to the list. My list shows people I played with 5 days ago
but only keeps 1 of the most recent in there... Is this a bug? Hopefully its not designed to actually work this way or it is next to useless...

Think it only shows the most recent players you meet on xb1, I maybe be wrong? Mine just shows Destiny players(xb1), none from pvz (360)

Actually, my brother has been banned 2 times, most recent was 8/29/2016

But why does that affect me?

Hey there!

Nothing should go wrong with the offline system update since you are essentially applying this update while bypassing the network requirement of a reset but it does all the same what a normal factory reset would and at this point we should try all of the
options on the table.

If you follow that System update solution guide provided earlier, it should guide you through the whole process once you select "I need to update my console offline". Eventually you may need to try a full factory reset and if the issue continues you will
then need to consider setting up the console for a repair.